At a Glance
- Tasks: Welcome guests and ensure their arrival experience is unforgettable.
- Company: Join the luxurious St Pancras London hotel, blending elegance with modern comfort.
- Benefits: Enjoy 28 days holiday, free meals, gym access, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a team that creates memorable experiences for guests in a stunning environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
- Additional Information
- Job Number 26086870
- Job Category Rooms & Guest Services Operations
- Location Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP
- Schedule Full Time
- Located Remotely? N
- Position Type Non-Management
- Position Summary
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St.
Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury.
It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities.
Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St.
Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.
Ideally located beside St.
Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
From its Grand Staircase to its world-class service, St.
Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
- What is in it for you
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
- Position Summary
First impressions are everything.
When guests arrive at our hotels, we want that impression to be memorable.
The same goes for departures.
When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay.
We want to build an experience that is memorable and unique from start to finish.
Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
Responsibilities
- Addressing guests' service needs in a professional, positive, and timely manner.
- Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e. g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assisting other associates to ensure proper coverage and prompt guest service.
- Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
- Continually expanding knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests.
- Staying up to date on the local area, including unique attributes, happenings, and offerings, so that you are prepared to provide specific recommendations for guests.
- Building and using personal and professional resources to offer unique recommendations.
- Communicating recommendations in a way that builds excitement and interest among guests and associates.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Luggage Porter - Guest Arrival Expert employer: Autograph Collection
At Autograph Collection in London, we pride ourselves on being an exceptional employer that values culinary talent and fosters a collaborative work environment. Our team enjoys generous benefits such as 28 days of holiday and a pension scheme, alongside ample opportunities for professional growth and development in a luxury hotel setting. Join us to be part of a dynamic kitchen where your contributions directly enhance guest satisfaction and culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter - Guest Arrival Expert
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Autograph Collection
Don't be shy about reaching out to Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter - Guest Arrival Expert
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
