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- Tasks: Maximise sales opportunities for events and manage client relationships from start to finish.
- Company: Join the vibrant team at St. Pancras London, part of Marriott International.
- Benefits: Enjoy 28 days holiday, gym access, free meals, and exclusive discounts.
- Other info: Dynamic work environment with excellent growth and wellness programmes.
- Why this job: Be the go-to person for exciting events and make a real impact in hospitality.
- Qualifications: Experience in event management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Maximise opportunities to sell conferences, functions, events and groups within both the corporate and social segments. Actively work to convert incoming leads and develop demand-generating initiatives with the Sales & Marketing organisation. Serve as the single point of contact between the client and the hotel from initial enquiry, contracting, through to event coordination and billing. Communicate client requirements to all relevant departments in a timely and effective manner. Lead and manage large-scale events. Ensure company policies and legislation are adhered to, specifically in the management of events.
Responsibilities:
- Coordinates and communicates event & group details verbally and in writing to the customer and hotel operations. Follows up with the customer post-event.
- Manages group room blocks and meeting space for assigned groups and/or events.
- Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Proactively identifies operational challenges associated with the group & events and works with hotel staff and customer to resolve these challenges and/or develop alternative solutions.
- Ensures that the correct contracts and administration are completed and filed in an orderly fashion to give quick access to client information.
- Uses Opera catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensures information is correct, up to date and databases are current.
- Ensures forecasted revenue is up to date.
- Ensures that all diary entries are up to date with booking status, booking date, client details, telephone contact details and activities up to date.
- Maintains an efficient and organised filing policy on all enquiries, options and confirmed bookings.
- Follows all hotel and company policies and procedures.
- Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
- Builds the unit’s top line revenue by focusing on post-contractual sales of products and services. Maximises revenue by upselling contracted products to group & event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event/group profile.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Required Skills:
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Previous experience in Event Management.
- Experience in hospitality.
What is in it for you:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
- Outstanding Wellness program.
The Autograph Collection and Marriott International are equal opportunity employers and are committed to a diverse workforce.
Groups and Events Executive in London employer: Autograph Collection
Contact Detail:
Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups and Events Executive in London
✨Tip Number 1
Get to know the company inside out! Research St. Pancras London and its events. Understanding their style and clientele will help you tailor your approach when you chat with them.
✨Tip Number 2
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can lead to referrals and insider info about job openings.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in event management can boost their sales and enhance client satisfaction. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at St. Pancras London.
We think you need these skills to ace Groups and Events Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Groups and Events Executive role. Highlight your experience in event management and how it aligns with our needs at St. Pancras London. We want to see how you can maximise opportunities just like we do!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your exceptional interpersonal and communication skills. Use clear and concise language in your application to show us you can effectively communicate with clients and team members alike.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled operational challenges in past events. This will show us that you can proactively identify issues and come up with creative solutions, just like we do at StudySmarter.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen and ready to join our amazing team!
How to prepare for a job interview at Autograph Collection
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events the hotel typically hosts. Research recent conferences or functions held at St. Pancras London and be ready to discuss how you would manage similar events. This shows your genuine interest and understanding of the role.
✨Showcase Your Communication Skills
As a Groups and Events Executive, communication is key. Prepare examples of how you've effectively communicated with clients and teams in past roles. Highlight any experience you have in managing client expectations and resolving issues, as this will demonstrate your ability to be the single point of contact for clients.
✨Be Ready to Discuss Revenue Generation
Since maximising revenue is a big part of the job, come prepared with ideas on how you could upsell services or identify additional revenue opportunities. Think about your previous experiences and how they can translate into generating demand for the hotel’s offerings.
✨Understand the Competitive Landscape
Familiarise yourself with the local market and competitors. Be prepared to discuss their strengths and weaknesses and how you would position St. Pancras London against them. This knowledge will show that you’re proactive and strategic in your approach to sales and marketing.