At a Glance
- Tasks: Deliver exceptional service and support in a vibrant food and beverage environment.
- Company: Join the luxury hospitality team at St. Pancras London Autograph Collection.
- Benefits: Enjoy 28 days holiday, gym access, free meals, and exclusive discounts.
- Other info: Comprehensive training and development opportunities await you.
- Why this job: Be part of a dynamic team shaping the future of luxury hospitality.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 22000 - 26000 £ per year.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the F&B Support Expert provides the support that makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Support Experts – to get it right for our guests and our business each and every time.
Responsibilities- Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
- Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
- Your role is a very physical role, where lifting, pushing and pulling are involved; manual handling and deploying the correct methods to keep yourself safe is key.
- Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
- Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
- Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
- Carrying out other duties that may be required by the F&B Management team.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Detail-oriented with a passion for delivering excellence in customer service.
- Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
- L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already.
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast‑paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Food Runner - Booking Office 1869 in London employer: Autograph Collection
At St. Pancras London Autograph Collection, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong focus on employee growth, we offer comprehensive training and development programmes, alongside a range of benefits including complimentary gym access, generous holiday entitlement, and a Marriott Discount Card for global perks. Join us in a vibrant work culture where your contributions are recognised and celebrated, all while working in the heart of London’s luxury hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land Food Runner - Booking Office 1869 in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Booking Office 1869 and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you stand out during your chat with the hiring team.
✨Tip Number 2
Show off your passion for food and service! When you’re chatting with the team, share your love for creating memorable dining experiences. It’s all about that five-star luxury lifestyle, so let your enthusiasm shine through!
✨Tip Number 3
Be ready to demonstrate your skills! If you get a chance, show how you handle physical tasks like lifting or setting up tables. This role is hands-on, so proving you can keep things running smoothly will definitely impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is exactly what they’re looking for!
We think you need these skills to ace Food Runner - Booking Office 1869 in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to delivering exceptional service and creating memorable guest experiences.
Be Detail-Oriented:Make sure to pay attention to the details in your application. This means checking for spelling and grammar mistakes, as well as ensuring that your experience aligns with the job requirements. We appreciate candidates who take the time to present themselves professionally.
Highlight Relevant Experience:If you've got experience in a similar role, make it front and centre in your application. Talk about specific tasks you’ve handled, especially those related to food and beverage service, cleanliness, and customer interaction. We want to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team!
How to prepare for a job interview at Autograph Collection
✨Know Your Menu
Familiarise yourself with the menu and any special offerings at Booking Office 1869. Being able to discuss the dishes confidently will show your passion for food and beverage, which is crucial for a Food Runner role.
✨Showcase Your Service Skills
Prepare to demonstrate your customer service skills during the interview. Think of examples from your past experience where you went above and beyond for guests, as this aligns perfectly with the five-star service standard they expect.
✨Dress to Impress
Make sure you present yourself professionally. A neat appearance and appropriate attire can make a great first impression, reflecting the high standards of the luxury hospitality environment.
✨Be Ready for Physical Questions
Since the role involves physical tasks like lifting and moving, be prepared to discuss your experience with manual handling. Highlight any relevant training or certifications, such as your L2 Food Hygiene, to show you're committed to safety and hygiene.
