At a Glance
- Tasks: Provide exceptional concierge services and assist residents with their unique needs.
- Company: Join The Lucan, part of the prestigious Autograph Collection by Marriott.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a vibrant location with a focus on exceptional hospitality.
- Why this job: Be the face of luxury living and create memorable experiences for residents.
- Qualifications: Strong communication skills and a valid UK driving license required.
The predicted salary is between 30000 - 40000 £ per year.
THE FIRST STANDALONE AUTOGRAPH COLLECTION BRANDED RESIDENCES, iconic locale. A new avant garde tailor-made ‘Chelsea boutique’ style of home rooted in a legacy of exceptional hospitality, The Residences are designed with thoughtful, innovative amenities that elevate your lifestyle. Rich in character, these branded homes reflect the spirit of individual Owners and are equally as unique. Every carefully crafted residence is a true original and defies convention. Own your own gateway to the extraordinary, a home exactly like nothing else.
Concierge Services
- Supply Residence owners/guests with directions and information.
- Understand and assist with Residence owners’ reservation services (HRS).
- Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
- Assist Bell/valet services for Residence owners when requesting their vehicles.
- A valid UK driving license is compulsory for this position.
- While not mandatory, having a security license is preferable and will be considered an advantage.
- Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services by making arrangements with designated vendors or identifying appropriate providers according to departmental standards.
- Arrange transportation for Residence owners/guests/visitors, and record advance transportation requests as needed.
- Maintain coverage of Concierge area by assisting with breaks of the Concierge team.
- Respond to special requests from Residence owners/guests with unique needs.
- Coordinate with Bellperson, Housekeeping, Engineering, and Security/Loss Prevention to resolve calls or requests.
- Gather, summarize, and utilize information about third-party vendors for residence repairs.
- Monitor service agreements and ensure work orders are in place with proof of insurance in files.
- Monitor and maintain lobby and work area cleanliness.
- Announce visitors, contractors, decorators, realtors, etc., to Residence owners and control access accordingly.
- Provide proper documentation and visitor passes.
Surveillance/Patrol
- Monitor CCTV, perimeter alarm system, duress alarms, and fire life safety systems and dispatch emergencies to appropriate personnel.
- Act as dispatcher when necessary.
- Lock property entrances during designated times.
Incident/Emergency Response
- Respond to accidents involving residents, guests, and employees and determine if emergency aid is required.
- Administer first aid/CPR as required.
- Assist during emergencies (fire, evacuation, severe weather, bomb threat, etc.).
- Notify manager/supervisor, local police, or other appropriate individuals in event of incidents.
- Document and communicate incident details to EMS/medical personnel as required.
- Defuse disturbances and summon authorities as necessary; document incidents.
- Respond to domestic problems and summon outside assistance if necessary.
- Complete incident reports related to Security/Loss Prevention incidents.
- Handle business interruptions and complaints; resolve safety hazards.
- Escort unwelcome persons from the property.
- Report scenes of vehicle accidents/thefts and document required information.
- Use proper code responses when calling for assistance.
Residence Owners Relations
- Address service needs in a professional, positive, and timely manner.
- Welcome Residence owners and guests with a friendly greeting and use names when possible.
- Anticipate service needs and act on preferences where possible.
- Listen and respond to questions and requests using brand or property-specific processes to resolve issues and build trust.
- Document all requests/complaints and communicate to appropriate personnel.
- Complete preference forms and implement changes in the system and follow up as needed.
- Assist other employees to maintain proper coverage and prompt service.
- Provide assistance to individuals with disabilities within guidelines (e.g., escorting, explaining actions, providing accessible materials).
Documentation/Reporting
- Legibly complete requisitions for additional supplies/materials and submit to Residence General Manager.
- Maintain updated resource materials on vendors and information to accommodate requests.
- Document maintenance needs on work orders and input into the system; submit to Residence General Manager.
- Document all pertinent information in log(s) and update log books during shifts.
- Accept, document and distribute packages, and dry-cleaning items for Residence owners.
- Monitor, send, and distribute faxes.
- Complete and monitor all Residence Owners profiles in the system (e.g., GXP).
At Marriott International, we are dedicated to being an equal opportunity employer and foster an environment where the diverse backgrounds of our associates are valued and celebrated. This role is within The Autograph Collection, a growing collection of four and five-star independent hotels known for quality, originality, bold character, and unique guest experiences. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Concierge - The Lucan, Autograph Collection Residences in London employer: Autograph Collection
At The Lucan, Autograph Collection Residences, we pride ourselves on creating a vibrant and inclusive work culture that values exceptional service and individual contributions. As a Concierge, you will enjoy comprehensive benefits, opportunities for professional growth, and the chance to be part of a unique hospitality experience in the heart of London. Join us in delivering extraordinary experiences while working in an iconic location that celebrates creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - The Lucan, Autograph Collection Residences in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Lucan or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your unique character shine through. Remember, they’re looking for someone who fits into their vibrant team, so be yourself and share your passion for exceptional service.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle specific scenarios that might come up as a concierge. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the StudySmarter family.
We think you need these skills to ace Concierge - The Lucan, Autograph Collection Residences in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique character shine through! We want to see who you are beyond just your qualifications. A touch of personality can make your application stand out in a sea of formalities.
Tailor Your Application:Make sure to customise your application for the Concierge role at The Lucan. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can't wait to hear from you!
How to prepare for a job interview at Autograph Collection
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge at The Lucan. Familiarise yourself with the specific services they offer and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to anticipate needs and resolve issues, as this will demonstrate your suitability for creating memorable experiences for Residence owners and guests.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or coordinating multiple requests at once. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Dress the Part
First impressions matter, especially in a hospitality role. Dress smartly and professionally for your interview to reflect the high standards of The Lucan. This shows respect for the position and indicates that you understand the importance of presentation in the hospitality industry.
