At a Glance
- Tasks: Ensure guest rooms are spotless and welcoming, creating a luxurious experience.
- Company: Join the prestigious St Pancras London, a five-star hotel with a rich history.
- Benefits: Enjoy 28 days holiday, free meals, gym access, and exclusive discounts.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team in luxury hospitality and make a real difference.
- Qualifications: Attention to detail and a passion for guest satisfaction are key.
The predicted salary is between 23112 - 28248 £ per year.
- Additional Information
- Job Number 26102989
- Job Category Housekeeping & Laundry
- Location Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP
- Schedule Full Time
- Located Remotely? N
- Position Type Non-Management
- Description for Internal Candidates
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
St.
Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury.
It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities.
Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St.
Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.
Ideally located beside St.
Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross.
From its Grand Staircase to its world-class service, St.
Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.
What is in it for you
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability for uniforms.
- Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Life Assurance Scheme
- Cycle to work scheme.
- Employee Assistance Programme access.
- Mental Health First Aiders within the team
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits
- Outstanding Wellness program
- Position Summary
This role is responsible for delivering an exceptional level of cleanliness, comfort, and presentation across all guest rooms and related areas.
The Guest Room Attendant ensures that rooms are prepared to brand standards, well-stocked, and ready on time for guest arrivals.
The position plays a key part in creating a welcoming environment by maintaining high hygiene standards, reporting maintenance issues promptly, and supporting the overall housekeeping operation.
A strong eye for detail, efficiency, and a commitment to guest satisfaction are essential.
Responsibilities include
- Here’s what your journey with us entails
- Clean, tidy, and service guest rooms to brand standards, including bedrooms, bathrooms, and corridors.
- Make beds, change linen, replenish amenities, and restock trolleys throughout the day.
- Perform deep-clean tasks as scheduled (e. g., carpets, vents, curtains, furniture).
- Follow COSHH procedures and handle chemicals safely.
- Use PPE correctly and report any hazards, risks, or maintenance issues immediately.
- Adhere to all fire, security, and health & safety guidelines.
- Addressing guests’ service needs in a professional, positive, and timely manner.
- Assisting other associates to ensure proper coverage and prompt guest service.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- Maintaining the cleanliness and hygiene standards of all areas at all times.
- Carrying out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
- Provide friendly, discreet, and professional service when encountering guests.
- Always respect guest privacy and confidentiality.
- Respond promptly to guest requests, communicating through supervisors where necessary.
- Report room status accurately to supervisors or through the housekeeping system
- Handle lost-and-found items according to hotel policy.
- Keep equipment clean, stored correctly, and report any faults.
- Ensure trolleys, cupboards, and storage areas remain organised and fully stocked.
- Support laundry processes when required, including sorting and transporting linen.
- Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality?
If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Room Attendant - Hotel Cleanliness Expert employer: Autograph Collection
At Autograph Collection in London, we pride ourselves on being an exceptional employer that values culinary talent and fosters a collaborative work environment. Our team enjoys generous benefits such as 28 days of holiday and a pension scheme, alongside ample opportunities for professional growth and development in a luxury hotel setting. Join us to be part of a dynamic kitchen where your contributions directly enhance guest satisfaction and culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Room Attendant - Hotel Cleanliness Expert
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Autograph Collection
Don't be shy about reaching out to Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Room Attendant - Hotel Cleanliness Expert
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
