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- Tasks: Supervise front desk operations and deliver five-star service to guests.
- Company: Join the prestigious St. Pancras London Autograph Collection.
- Benefits: Enjoy 28 days holiday, gym access, and exclusive discounts.
- Other info: Opportunities for personal development and career growth in a vibrant environment.
- Why this job: Be part of a dynamic team shaping luxury hospitality experiences.
- Qualifications: Exceptional communication skills and previous customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As our Front Desk Supervisor at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Responsibilities
- Delivering a five-star service to our guests
- Supervising the Front Office associates
- Representing the Front Desk in the Front Office Manager's absence
- Upholding the service standards in all you do
- Supporting the wider Rooms Division team with daily operational tasks
Qualifications
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
- Previous experience in customer service is preferred
Person Specification
- A team-first attitude
- Great hospitality skills as well as attention to detail
- Positive outlook and outgoing personality
- Previous experience in a similar quality, five-star, high volume environment is a big plus
What is in it for you
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
- Pension scheme participation
- Life Assurance coverage
- Annual Performance Review pay adjustments
- Complimentary gym and spa access
- Free meals while at work
- Dry-cleaning service availability
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
- 20% discount at any of the St Pancras outlets
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
- Travel ticket season loan
- Cycle to work scheme
- Employee Assistance Programme access
- Comprehensive Training and Development programme participation
- Awards and recognition celebrations, among many other benefits
Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Front Desk - Guest Experience Supervisor employer: Autograph Collection
Contact Detail:
Autograph Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk - Guest Experience Supervisor
✨Tip Number 1
Get to know the company! Research St. Pancras London and its values. When you walk in for your interview, show that you understand their commitment to luxury hospitality and how you can contribute to that five-star experience.
✨Tip Number 2
Practice your communication skills! As a Front Desk Supervisor, you'll need to interact with guests and staff alike. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview. It shows you take the role seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you’re considered for the role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Front Desk - Guest Experience Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any previous customer service experience that aligns with the Front Desk role. We love seeing how your past roles have prepared you to deliver that five-star service we pride ourselves on.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about the little things, just like we do for our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St. Pancras London!
How to prepare for a job interview at Autograph Collection
✨Know the Company Inside Out
Before your interview, take some time to research St. Pancras London and the Autograph Collection. Understand their values, what makes them unique, and how they deliver that five-star service. This will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Front Desk Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your interpersonal skills and how you handle difficult situations, as this will demonstrate your ability to maintain high service standards.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the role and understand the importance of presentation in a luxury environment. A polished appearance can set the tone for a positive interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.