At a Glance
- Tasks: Provide exceptional concierge services and assist guests with their needs.
- Company: Join The Lucan, a unique Autograph Collection residence in London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace diversity and be part of a global team committed to excellence.
- Why this job: Be part of a team that creates memorable experiences for residents and guests.
- Qualifications: Must have a valid UK driving license; security license is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The first standalone Autograph Collection branded residences, iconic locale. A new avant-garde tailor-made ‘Chelsea boutique’ style of home rooted in a legacy of exceptional hospitality. The Residences are designed with thoughtful, innovative amenities that elevate your lifestyle. Rich in character, these branded homes reflect the spirit of individual Owners and are equally as unique. Every carefully crafted residence is a true original and defies convention. Own your own gateway to the extraordinary, a home exactly like nothing else.
Job Information
- Job Number: 26041280
- Job Category: Rooms & Guest Services Operations
- Location: The Lucan Autograph Collection Residences, 2 Lucan Place, London, United Kingdom, SW3 3PB
- Schedule: Full Time
- Position Type: Non-Management
Responsibilities
- Concierge Services: Supply Residence owners/guests with directions and information; assist with reservation services; schedule elevator use for move-in/out; assist with Bell/valet services; coordinate with vendors and departments to fulfill special arrangements or services; arrange transportation; maintain coverage of Concierge area during breaks; respond to special requests; route calls to appropriate departments; monitor vendor service agreements and insurance; maintain lobby and work area cleanliness; manage visitor access and documentation.
- Surveillance/Patrol: Monitor CCTV, perimeter alarm systems, duress alarms, and fire/life safety systems; act as dispatcher when needed; secure property entrances during designated times.
- Incident/Emergency Response: Respond to accidents; administer first aid/CPR as required; assist during emergencies; notify appropriate authorities; document incidents; manage disturbances in accordance with policies; resolve safety hazards; escort unauthorized persons from the property; report vehicle accidents/thefts and document required information; follow code procedures for emergencies.
- Residence Owners Relations: Address service needs professionally and promptly; welcome guests; anticipate and respond to service needs; document and communicate requests/complaints; complete and implement preference forms in the system; assist with coverage and prompt service; assist individuals with disabilities within guidelines.
- Documentation/Reporting: Complete requisitions for supplies; maintain vendor resources; document maintenance needs and enter into the system; log all pertinent information; manage packages and dry cleaning; monitor, send, and distribute faxes; complete and monitor Residence Owners profiles in the system.
Qualifications
- UK Driving License: A valid UK driving license is compulsory for this position.
- Security License: Not mandatory, but preferable and advantageous.
Equal Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Concierge - The Lucan, Autograph Collection Residences employer: Autograph Collection
At The Lucan, Autograph Collection Residences, we pride ourselves on being an exceptional employer that values individuality and creativity in our team. Located in the heart of London, our work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth. With a commitment to outstanding hospitality and a supportive environment, we empower our employees to deliver unique experiences while enjoying the benefits of working in a prestigious and vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - The Lucan, Autograph Collection Residences
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Lucan or similar places. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your unique character shine through. Remember, they’re looking for someone who fits into their vibrant community, so be yourself and share your passion for exceptional service.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios, from special requests to emergencies. Practising these responses will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The Lucan and other amazing places in the Autograph Collection.
We think you need these skills to ace Concierge - The Lucan, Autograph Collection Residences
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique character shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our vibrant community at The Lucan.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've provided exceptional service in previous roles, as this will resonate with us and show that you understand what it takes to be a great concierge.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and qualifications without overcomplicating things!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and securely. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Autograph Collection
✨Know Your Stuff
Before the interview, make sure you research The Lucan and its unique offerings. Understand their approach to hospitality and how they cater to individual owners. This will show your genuine interest and help you connect your skills to their values.
✨Showcase Your People Skills
As a concierge, you'll be interacting with guests constantly. Prepare examples of how you've successfully handled guest requests or resolved issues in the past. Highlight your ability to anticipate needs and provide exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling an emergency or managing a difficult guest. Think through your responses ahead of time, focusing on your problem-solving skills and calmness under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the upscale nature of The Lucan. A polished appearance will convey your understanding of the brand's image and your commitment to professionalism.
