At a Glance
- Tasks: Deliver high-standard spa treatments and provide exceptional guest service.
- Company: Join the dynamic team at St Pancras London, a luxury hotel.
- Benefits: Full-time position with opportunities for growth in a vibrant environment.
- Other info: Be part of a diverse team committed to excellence in luxury hospitality.
- Why this job: Make a real impact on guests' experiences in a luxurious setting.
- Qualifications: 1 year of experience in hospitality and Level 3 Certificates in massage and facial.
The predicted salary is between 12 - 15 £ per hour.
- Additional Information
- Job Number 26084740
- Job Category Spa
- Location Euston Road, London, United Kingdom, United Kingdom, NW1 2ARVIEW ON MAP
- Schedule Full Time
- Located Remotely? N
- Position Type Non-Management
Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London
Masterpiece by Design. Dynamic by Nature
Position Summary
As a Casual Spa Therapist at St.
Pancras London, you will be responsible for delivering high-standard spa treatments while strictly adhering to treatment protocols and health & safety guidelines.
Your role requires providing exceptional treatments and guest service with a professional, welcoming attitude and strong product knowledge.
Additionally, you will actively drive revenue by upselling treatments, enhancements, and retail products, while supporting overall spa goals through consistent performance and service excellence.
Your contribution is key to creating memorable experiences for every guest.
Responsibilities
- Working with selected vendors for spa retail operations to deliver an outstanding guest service spa experience.
- Providing all spa treatments as required ensuring outstanding guest service at all times.
- Taking ownership of spa treatment rooms, ensuring areas are presentable.
- Using and selling retail products.
- The role encompasses working with the Director of Spa / Spa Operations Manager to successfully execute all spa and leisure operations; striving to continually improve guest satisfaction and maximize the financial performance of the department.
- It will be your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the spa areas unique.
- Complying with COSHH and Health and Safety Standards.
- Following lost property procedures.
- Complying with Brand Standards when cleaning and getting each room ready for the guests’ arrival.
- Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- You are expected to deliver service to your full potential.
- You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Qualifications
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong understanding of standards and procedures.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Level 3 Certificates on both massage and facial.
Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality?
If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Casual Spa Therapist employer: Autograph Collection
At Autograph Collection in London, we pride ourselves on being an exceptional employer that values culinary talent and fosters a collaborative work environment. Our team enjoys generous benefits such as 28 days of holiday and a pension scheme, alongside ample opportunities for professional growth and development in a luxury hotel setting. Join us to be part of a dynamic kitchen where your contributions directly enhance guest satisfaction and culinary excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Therapist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Autograph Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Autograph Collection
Don't be shy about reaching out to Autograph Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Spa Therapist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Autograph Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Autograph Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
