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For Companies At a Glance
- Tasks: Manage customer onboarding, engagement, and retention for AutoGrab's UK clients.
- Company: Join a fast-growing tech company transforming the automotive industry.
- Benefits: Dynamic culture, growth opportunities, and supportive leadership.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Experience in customer success or account management; strong communication skills.
- Other info: Be part of a global team with exciting expansion plans.
The predicted salary is between 36000 - 60000 £ per year.
AutoGrab is a fast-growing automotive intelligence and data platform used by dealerships, insurers, OEMs, lenders and enterprise partners across Australia, APAC, UK and Europe. Our products help the industry price, buy, sell, insure and remarket vehicles with real-time accuracy, powered by market-leading data and AI.
Expanding rapidly in the UK we are looking for a Client Services Manager who will be responsible for the day-to-day health, engagement and retention of AutoGrab’s UK customer base. This is a hands-on, customer-facing role focused on execution, consistency and ownership of the post-sale experience. This role will ensure customers are onboarded effectively, supported properly, and continue to see value from the AutoGrab platform. This role acts as the operational link between Sales, Product, Support and our dealer partners, making sure nothing slips and every account is looked after. This is not a senior leadership or strategy role. It is a delivery-focused position for someone who enjoys being close to customers and owning outcomes.
Key Responsibilities
- Customer Onboarding & Adoption
- Own the UK onboarding process from contract signature through to go-live
- Schedule and run onboarding sessions, ensuring attendance and completion
- Track onboarding progress and proactively chase non-engaged customers
- Identify early-stage risk accounts and intervene quickly
- Ensure customers are set up correctly and confident using the platform
- Account Management & Retention
- Act as the primary point of contact for UK customers post-sale
- Run regular check-ins to review usage, performance and value
- Monitor adoption, engagement and key usage metrics
- Proactively manage renewals and reduce churn
- Escalate and manage any risks to value delivery or data confidence
- Support & Issue Management
- Log, track and manage support tickets on behalf of customers when required
- Coordinate with Product, Engineering and Support to resolve issues
- Keep customers informed with clear, regular updates
- Ensure issues are owned end-to-end and fully closed
- Reporting & Insights
- Maintain accurate CRM and account records
- Provide regular visibility on customer health, risks and trends
- Feed recurring issues and improvement opportunities back to Product and Leadership
- Support churn reviews and root cause analysis
- Internal Coordination
- Work closely with Sales to ensure smooth handovers and expectation setting
- Align with Product on roadmap items, known limitations and releases
- Support Marketing and Enablement with customer feedback, references and case studies
- Act as the voice of the UK customer internally
Ideal Experience
- Experience in Customer Success, Client Services, Account Management or similar
- SaaS, automotive retail, or technology platform background preferred
- Comfortable working with data, metrics and operational processes
- Highly organised with strong follow-through
- Confident communicating with dealers and senior stakeholders
- Practical, proactive and solutions-focused
What Success Looks Like
- High onboarding completion and faster time-to-value
- Strong customer engagement and product adoption
- Reduced churn and improved renewal performance
- Clear visibility of account health across the UK
- Fewer surprises, cleaner handovers and better internal alignment
Why Join AutoGrab?
- Be part of a high-growth, purpose-driven technology company transforming the automotive industry through data and intelligence.
- Work alongside a highly experienced, supportive leadership team with a strong track record of scaling businesses.
- Thrive in a dynamic, collaborative culture where high performance, ownership, and growth are genuinely rewarded.
- Join a global organisation with offices across Australia, the UK, and Asia, and ambitious international expansion ahead.
Client Services Manager - UK in City of London employer: AutoGrab
Contact Detail:
AutoGrab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - UK in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching AutoGrab and its products. Understand their customer base and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer success or account management makes you the perfect fit for the Client Services Manager role. Keep it concise and focus on how you can add value to AutoGrab.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AutoGrab and ready to dive into the exciting world of automotive intelligence.
We think you need these skills to ace Client Services Manager - UK in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in customer success and account management, and show us how you can bring value to our UK customer base.
Showcase Your Skills: We want to see your organisational skills and ability to manage multiple accounts. Use specific examples from your past roles to demonstrate how you've successfully onboarded customers or improved engagement.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is practical, proactive, and solutions-focused, so don’t be afraid to share your unique approach to customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at AutoGrab
✨Know the Company Inside Out
Before your interview, make sure you research AutoGrab thoroughly. Understand their products, the markets they operate in, and their customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since this role is heavily focused on customer engagement and retention, think of specific examples from your past experience where you've successfully onboarded clients or resolved issues. Be ready to discuss how you managed those situations and what the outcomes were.
✨Show Your Data Savvy
As a Client Services Manager, you'll need to be comfortable working with data and metrics. Brush up on any relevant tools or software you’ve used in the past, and be prepared to discuss how you’ve used data to drive customer success and improve processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your understanding of the role and the company. Inquire about their onboarding process, how they measure customer success, or what challenges they currently face in the UK market. This shows you're thinking critically about how you can contribute.
