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For Companies At a Glance
- Tasks: Manage customer onboarding, engagement, and retention for AutoGrab's UK clients.
- Company: Join a fast-growing tech company transforming the automotive industry.
- Benefits: Dynamic culture, growth opportunities, and supportive leadership.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Experience in customer success or account management; strong communication skills.
- Other info: Be part of a global team with exciting expansion plans.
The predicted salary is between 36000 - 60000 £ per year.
AutoGrab is a fast-growing automotive intelligence and data platform used by dealerships, insurers, OEMs, lenders and enterprise partners across Australia, APAC, UK and Europe. Our products help the industry price, buy, sell, insure and remarket vehicles with real-time accuracy, powered by market-leading data and AI.
Expanding rapidly in the UK we are looking for a Client Services Manager who will be responsible for the day-to-day health, engagement and retention of AutoGrab’s UK customer base. This is a hands-on, customer-facing role focused on execution, consistency and ownership of the post-sale experience. This role will ensure customers are onboarded effectively, supported properly, and continue to see value from the AutoGrab platform. This role acts as the operational link between Sales, Product, Support and our dealer partners, making sure nothing slips and every account is looked after. This is not a senior leadership or strategy role. It is a delivery-focused position for someone who enjoys being close to customers and owning outcomes.
Key Responsibilities
- Customer Onboarding & Adoption
- Own the UK onboarding process from contract signature through to go-live
- Schedule and run onboarding sessions, ensuring attendance and completion
- Track onboarding progress and proactively chase non-engaged customers
- Identify early-stage risk accounts and intervene quickly
- Ensure customers are set up correctly and confident using the platform
- Account Management & Retention
- Act as the primary point of contact for UK customers post-sale
- Run regular check-ins to review usage, performance and value
- Monitor adoption, engagement and key usage metrics
- Proactively manage renewals and reduce churn
- Escalate and manage any risks to value delivery or data confidence
- Support & Issue Management
- Log, track and manage support tickets on behalf of customers when required
- Coordinate with Product, Engineering and Support to resolve issues
- Keep customers informed with clear, regular updates
- Ensure issues are owned end-to-end and fully closed
- Reporting & Insights
- Maintain accurate CRM and account records
- Provide regular visibility on customer health, risks and trends
- Feed recurring issues and improvement opportunities back to Product and Leadership
- Support churn reviews and root cause analysis
- Internal Coordination
- Work closely with Sales to ensure smooth handovers and expectation setting
- Align with Product on roadmap items, known limitations and releases
- Support Marketing and Enablement with customer feedback, references and case studies
- Act as the voice of the UK customer internally
Ideal Experience
- Experience in Customer Success, Client Services, Account Management or similar
- SaaS, automotive retail, or technology platform background preferred
- Comfortable working with data, metrics and operational processes
- Highly organised with strong follow-through
- Confident communicating with dealers and senior stakeholders
- Practical, proactive and solutions-focused
What Success Looks Like
- High onboarding completion and faster time-to-value
- Strong customer engagement and product adoption
- Reduced churn and improved renewal performance
- Clear visibility of account health across the UK
- Fewer surprises, cleaner handovers and better internal alignment
Why Join AutoGrab?
- Be part of a high-growth, purpose-driven technology company transforming the automotive industry through data and intelligence.
- Work alongside a highly experienced, supportive leadership team with a strong track record of scaling businesses.
- Thrive in a dynamic, collaborative culture where high performance, ownership, and growth are genuinely rewarded.
- Join a global organisation with offices across Australia, the UK, and Asia, and ambitious international expansion ahead.
Client Services Manager - UK in London employer: AutoGrab UK
Contact Detail:
AutoGrab UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - UK in London
✨Tip Number 1
Get to know the company inside out! Research AutoGrab's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and account management. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Manager - UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in customer success and account management, and show us how you can bring value to our UK customer base.
Showcase Your Skills: We want to see your organisational skills and ability to manage multiple accounts. Use specific examples from your past roles to demonstrate how you've successfully onboarded customers or improved engagement.
Be Personable: This role is all about building relationships, so let your personality shine through! Share your passion for customer service and how you enjoy being hands-on with clients to ensure their success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at AutoGrab!
How to prepare for a job interview at AutoGrab UK
✨Know the Product Inside Out
Before your interview, make sure you understand AutoGrab's platform and how it benefits customers. Familiarise yourself with the onboarding process and key metrics that indicate customer success. This will show your genuine interest and help you answer questions more confidently.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in the role. Be ready to discuss how you would handle onboarding challenges or customer concerns. Use specific examples from your past experience to demonstrate your problem-solving skills and proactive approach.
✨Showcase Your Communication Skills
As a Client Services Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. During the interview, highlight instances where your communication made a positive impact on customer relationships or team collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, customer engagement strategies, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
