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For Companies At a Glance
- Tasks: Lead customer onboarding and ensure they thrive on our platform.
- Company: Join AutoGrab, a fast-growing tech company revolutionising the automotive industry.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by helping customers succeed and driving innovation.
- Qualifications: Experience in customer success or account management preferred; strong communication skills essential.
- Other info: Be part of a dynamic team with global expansion plans and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Customer Onboarding & Adoption
- Own the UK onboarding process from contract signature through to go-live
- Schedule and run onboarding sessions, ensuring attendance and completion
- Track onboarding progress and proactively chase non-engaged customers
- Identify early-stage risk accounts and intervene quickly
- Ensure customers are set up correctly and confident using the platform
- Account Management & Retention
- Act as the primary point of contact for UK customers post-sale
- Run regular check-ins to review usage, performance and value
- Monitor adoption, engagement and key usage metrics
- Proactively manage renewals and reduce churn
- Escalate and manage any risks to value delivery or data confidence
- Support & Issue Management
- Log, track and manage support tickets on behalf of customers when required
- Coordinate with Product, Engineering and Support to resolve issues
- Keep customers informed with clear, regular updates
- Ensure issues are owned end-to-end and fully closed
- Reporting & Insights
- Maintain accurate CRM and account records
- Provide regular visibility on customer health, risks and trends
- Feed recurring issues and improvement opportunities back to Product and Leadership
- Support churn reviews and root cause analysis
- Internal Coordination
- Work closely with Sales to ensure smooth handovers and expectation setting
- Align with Product on roadmap items, known limitations and releases
- Support Marketing and Enablement with customer feedback, references and case studies
- Act as the voice of the UK customer internally
Ideal Experience
- Experience in Customer Success, Client Services, Account Management or similar SaaS, automotive retail, or technology platform background preferred
- Comfortable working with data, metrics and operational processes
- Highly organised with strong follow-through
- Confident communicating with dealers and senior stakeholders
- Practical, proactive and solutions-focused
What Success Looks Like
- High onboarding completion and faster time-to-value
- Strong customer engagement and product adoption
- Reduced churn and improved renewal performance
- Clear visibility of account health across the UK
- Fewer surprises, cleaner handovers and better internal alignment
Why Join AutoGrab?
- Be part of a high-growth, purpose-driven technology company transforming the automotive industry through data and intelligence.
- Work alongside a highly experienced, supportive leadership team with a strong track record of scaling businesses.
- Thrive in a dynamic, collaborative culture where high performance, ownership, and growth are genuinely rewarded.
- Join a global organisation with offices across Australia, the UK, and Asia, and ambitious international expansion ahead.
Client Services Manager - UK employer: AutoGrab UK
Contact Detail:
AutoGrab UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Services Manager. Highlight your skills in onboarding, account management, and customer engagement to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and being part of the exciting journey at AutoGrab.
We think you need these skills to ace Client Services Manager - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in customer success and account management, and show us how you can own the onboarding process and drive customer engagement.
Showcase Your Data Skills: Since we love working with data, don’t forget to mention any experience you have with metrics and operational processes. Give us examples of how you've used data to improve customer outcomes or reduce churn in previous roles.
Be Proactive in Your Approach: We’re looking for someone who’s practical and solutions-focused. In your application, share instances where you’ve identified risks early and taken action to ensure customer satisfaction. This will show us you’re the right fit for our dynamic culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at AutoGrab!
How to prepare for a job interview at AutoGrab UK
✨Know the Onboarding Process Inside Out
Make sure you understand the entire customer onboarding journey from contract to go-live. Be ready to discuss how you would schedule and run onboarding sessions, and think about ways to proactively engage customers who might be lagging behind.
✨Showcase Your Account Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your experience with regular check-ins and how you've monitored customer engagement and usage metrics to drive renewals and reduce churn.
✨Be Data-Driven
Since this role involves working with data and metrics, come prepared to discuss how you've used data to inform your decisions. Think about specific instances where you identified risks or opportunities based on data insights and how you acted on them.
✨Demonstrate Strong Communication Skills
You'll need to communicate effectively with both customers and internal teams. Prepare to share examples of how you've kept stakeholders informed during issue management and how you've collaborated with different departments to resolve customer issues.
