Trade Customer Support Executive in Letchworth

Overview

Autoglym is a leading British manufacturer of premium vehicle care and valeting products. With our products sold in over 45 countries, we are committed to innovation in car cleaning and care. We are looking for a Trade Service Support Executive to join our Commercial team and support the Trade division across the UK, delivering exceptional service to customers and internal colleagues. This is a fantastic opportunity for someone who enjoys working with people, takes pride in their work, and wants to grow into a future Key Account Manager role.

Responsibilities

• Support the Head of Trade with day-to-day administration, reporting and project activity
• Work closely with Key Account Managers to handle customer queries, deliver packs, and assist with KPI and trend analysis
• Build strong relationships with customers across the UK through regular visits and ongoing communication
• Assist with new business launches, attending sites, supporting training, ensuring smooth roll-outs
• Produce monthly performance reports, customer packs and sales pipeline updates
• Use CRM and internal systems to maintain accurate data
• Coordinate with departments including IT, Legal, Technical, Engineering, Customer Account Support, Marketing and Planning
• Support the preparation of tenders, presentations and insights for partnership meetings
• Attend trade shows, customer meetings and site visits as required
• Represent Autoglym with professionalism, curiosity and a customer-first mindset
• This is a home-based role, with a car allowance; travel nationally across the UK is required. Flexibility to travel 1–3 days per week or extended periods as needed.

What we are looking for

Skills & experience

• Strong analytical skills, able to interpret KPIs and translate BI data into customer-friendly reports
• Excellent communication skills
• Experience working with customers and stakeholders at all levels
• Good planning, prioritisation and organisational capability
• Presentation skills and the confidence to support customer meetings
• Commercial awareness and a genuine interest in understanding customer needs

Attributes

• Professional yet personable
• Detail-focused, diligent, and trustworthy with sensitive data
• A self-starter who takes ownership and manages their own workload
• Curious, creative and open to change
• A team player who collaborates well and shares information
• Someone who wants to learn and develop, particularly into a future Key Account Manager role

What Autoglym offers

• Holiday entitlement starts at 25 days (pro rata); additional days available to purchase
• A defined contribution pension scheme
• Life assurance from day one
• Occupational Sick Pay and an onsite Occupational Health Service
• Confidential 24-hour life management and personal support service
• Free eye tests for all employees
• A paid charity volunteering day each year
• Free car parking at all sites
• Long service awards and Learning & Development support
• A variety of social events, including the company Christmas party
• Support with transition to retirement

About Autoglym

We’re dedicated to delivering premium vehicle care and valeting products since 1965, serving discerning customers in over 45 countries. Learn more about life at Autoglym on our Life_at_Autoglym and Life_at_altro channels. We welcome everyone and believe in belonging here.

How to apply

Sounds exciting? Click apply today!