At a Glance
- Tasks: Drive customer success and relationship management for Autodesk's largest UK accounts.
- Company: Join a leading tech company focused on innovation and customer engagement.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities to inspire and lead within a collaborative environment.
- Why this job: Be the trusted advisor that helps customers maximise their investment in Autodesk solutions.
- Qualifications: 5+ years in customer-facing roles, preferably in AECO industry.
The predicted salary is between 60000 - 80000 £ per year.
Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establishes measurable criteria for success and assists in building organizational alignment.
- Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
- Develops and maintains close relationships with key management sponsors and decision makers within a select group of enterprise accounts (from key users to CXO).
- Accountable for post-sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).
- Minimum 5+ years in leading customer-facing organizations is Mandatory.
- Industry experience from AECO is Mandatory.
- Relevant Bachelor’s degree.
- Strong empathy for customers AND passion for revenue and growth.
- You want to help and serve our customers: They win, so you win.
- You’re self-motivated: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Background in post-sale and sales experience preferred.
Principal Customer Success Manager employer: Autodesk
At Autodesk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Principal Customer Success Manager in the UK, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your contributions. Join us to make a meaningful impact while enjoying a competitive salary and comprehensive benefits that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the AECO industry and let them know you're on the hunt for a Principal Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Autodesk's solutions and understanding their customer success strategies. Show us that you’re not just another candidate, but someone who genuinely gets what they do and how you can add value.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in customer management and how you've driven ROI in previous roles. We want to hear about your successes and how you can replicate them at Autodesk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Principal Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer success shine through. We want to see how you genuinely care about helping customers and driving their success with Autodesk solutions.
Tailor Your Experience:Make sure to highlight your relevant experience in the AECO industry and any customer-facing roles you've had. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Autodesk
✨Know Your Customer Success Inside Out
Make sure you understand the core principles of customer success, especially in the AECO industry. Familiarise yourself with Autodesk's solutions and how they can drive ROI for clients. This knowledge will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with key stakeholders in previous roles. Highlight your ability to create win/win situations and how you've navigated complex customer dynamics. This will illustrate your empathy and passion for customer success.
✨Be Ready to Discuss Strategic Planning
Think about how you would develop a strategic customer success plan for a major account. Be prepared to discuss measurable criteria for success and how you would align internal teams to support customer goals. This shows that you can think strategically and are focused on delivering results.
✨Demonstrate Your Analytical Skills
Brush up on your financial acumen and analytical mindset. Be ready to discuss how you've used data to drive decisions in past roles. This will highlight your ability to understand value drivers and contribute to recurring revenue models, which is crucial for this position.
