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- Tasks: Drive customer success and create outstanding experiences for Autodesk's key accounts.
- Company: Join Autodesk, a leader in innovative software solutions.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Be part of a culture that values diversity and belonging.
- Why this job: Make a real impact by helping customers innovate and succeed.
- Qualifications: 5+ years in customer-facing roles, AECO industry experience required.
The predicted salary is between 70000 - 90000 £ per year.
Do you have a customer‑first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high‑quality services and create outstanding experiences that drive customer success in the AECO business. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
How can you contribute to our team and our organization? Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establishes measurable criteria for success and assists in building organizational alignment.
- Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
- Develops and maintains close relationships with key management sponsors and decision makers within a select group of enterprise accounts (from key users to CXO).
- Accountable for post-sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).
- Minimum 5+ years in leading customer-facing organizations is Mandatory.
- Industry experience from AECO is Mandatory.
- Relevant Bachelor’s degree.
- Strong empathy for customers AND passion for revenue and growth.
- You want to help and serve our customers: They win, so you win.
- You’re self-motivated: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Background in post-sale and sales experience preferred.
Principal Customer Success Manager in London employer: Autodesk
Contact Detail:
Autodesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AECO industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Principal Customer Success Manager role.
✨Tip Number 2
Show off your expertise! Prepare to discuss how your experience aligns with Autodesk’s goals. Think about specific examples where you've driven customer success or improved ROI. This will help you stand out during interviews and show that you’re the right fit for the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your customer-first mindset and how you’ve navigated challenges in previous roles. This will boost your confidence and help you nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Autodesk and being part of our amazing culture.
We think you need these skills to ace Principal Customer Success Manager in London
Some tips for your application 🫡
Show Your Customer-First Mindset: Make sure to highlight your customer-first approach in your application. We want to see how you’ve put customers at the heart of your previous roles and how that has driven success.
Tailor Your Experience: Don’t just list your experience; tailor it to the role! We’re looking for specific examples from your background in AECO or customer success that demonstrate your ability to drive results and build relationships.
Be Authentic: Let your personality shine through! We value authenticity, so don’t be afraid to share your passion for customer success and how you can contribute to our team at Autodesk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Autodesk
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means for Autodesk and the AECO industry. Familiarise yourself with their solutions and think about how you can help customers maximise their ROI. This will show your genuine interest and understanding of the role.
✨Showcase Your Relationship Skills
Prepare examples that highlight your ability to build strong relationships with clients. Think of specific instances where you've turned a challenging situation into a win-win outcome. This is crucial for a Principal Customer Success Manager, so make sure to emphasise your interpersonal skills.
✨Be Ready to Discuss Strategic Planning
Since you'll be developing customer success plans, come prepared to discuss your approach to strategic planning. Have a few ideas on how you would establish measurable criteria for success and align with key stakeholders. This will demonstrate your proactive mindset and strategic thinking.
✨Emphasise Your Adaptability
Autodesk thrives in an environment of ongoing change, so be ready to share how you've adapted to changes in previous roles. Highlight your eagerness to learn and how you've successfully navigated challenges. This will resonate well with their culture and expectations.