At a Glance
- Tasks: Drive digital transformation in construction and build strong relationships with AEC organisations.
- Company: Join Autodesk, a leader in innovative construction technology.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Dynamic culture focused on diversity, belonging, and career growth.
- Why this job: Make a real impact in the construction industry while working with cutting-edge technology.
- Qualifications: 3+ years in water companies and advanced knowledge of AEC workflows.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships throughout a portfolio of AEC organisations, specialising in water companies in the UK & Ireland. You will develop and manage the Customer Success Plan and partner with Sales Teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.
Responsibilities
- Be accountable for the relationship health of a selected portfolio of accounts.
- Develop Customer Success Plans, with documented value delivered.
- Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use.
- Mitigate any churn risk and guide expansion discussions.
- Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap.
Minimum Qualifications
- 3+ years experience working for or with Water Companies (i.e., Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager, specialist contractor).
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry.
- Advanced Knowledge of ACC (Autodesk Construction Cloud).
Preferred Qualifications
- 3+ years experience working for or with Water Companies (i.e., Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager, specialist contractor).
- Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry.
- Extremely beneficial would be detailed understanding of technology tools consumed by the water industry such as the ACC Platform or similar CDE and Construction/Project Management solutions.
- In-depth knowledge of the construction/con tech industry.
- In-depth first hand knowledge of the UK and Ireland water industries.
- Proficient in problem solving.
- Familiar with the Construction Technology Ecosystem.
- Experience communicating the value of technology and its features to customers.
- Ability to travel when required.
- Experience in building face-to-face relationships with customers.
The Ideal Candidate
- You are passionate about digitisation and progress in the construction industry.
- You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room.
- You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment.
- Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions.
- Excited by technology and happy to get into the product detail.
Customer Success Manager - Forma Construction in London employer: Autodesk
At Autodesk, we are committed to fostering a vibrant work culture that prioritises innovation and collaboration, making us an exceptional employer for those passionate about the construction technology sector. As a Customer Success Manager, you will have the opportunity to build meaningful relationships with key players in the water industry across the UK and Ireland, while benefiting from our comprehensive professional development programmes and a diverse, inclusive environment that encourages personal growth and creativity. Join us to be part of a team that not only drives digital transformation but also contributes to building a better world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Forma Construction in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the construction tech industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for technology! When you get the chance to chat with hiring managers or during interviews, share your excitement about digital transformation in construction. Talk about how you've used tech to solve problems in the past – it’ll make you stand out!
✨Tip Number 3
Prepare for those interviews! Research Autodesk Construction Cloud and understand its features inside out. Be ready to discuss how you can help improve adoption and solve customer challenges. The more you know, the more confident you'll feel!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team. Don’t miss out on the chance to be part of something great!
We think you need these skills to ace Customer Success Manager - Forma Construction in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with water companies and any relevant AEC workflows. We want to see how your background aligns with our needs!
Showcase Your Passion:Let your enthusiasm for digital transformation in the construction industry shine through. Share specific examples of how you've driven change or improved processes in your previous roles. We love seeing candidates who are genuinely excited about technology!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and want to quickly understand what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Autodesk
✨Know Your Stuff
Make sure you have a solid understanding of the Autodesk Construction Cloud platform and its functionalities. Brush up on your knowledge of AEC workflows and BIM solutions, especially those relevant to the water industry. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Relationship Skills
Since this role involves building lasting relationships, be prepared to discuss your experience in managing customer accounts. Share specific examples of how you've improved customer satisfaction or mitigated churn risks in previous roles. This will show that you can handle the relationship health of a portfolio effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, particularly in relation to customer challenges. Think of scenarios where you've successfully resolved issues using technology. Highlight your approach to increasing adoption rates and how you’ve documented value delivered in past projects.
✨Be Curious and Engaged
Demonstrate your passion for digitisation in the construction industry by asking insightful questions about the company's future plans and challenges. Show that you're not just interested in the role but also in how you can contribute to the company's growth and success.
