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For Companies At a Glance
- Tasks: Engage with customers to drive technology adoption and provide valuable feedback.
- Company: Join Autodesk, a leader in innovative manufacturing solutions.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of manufacturing while making a real impact on customer success.
- Qualifications: 2+ years in manufacturing, engineering background, and strong communication skills.
- Other info: Dynamic team environment with international travel opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Position Overview
Interested in shaping the future of Autodesk Manufacturing? Are you passionate and energized by working closely with customers? If so, this is the role for you! As a Customer Advocacy Manager, you'll help shape the future of Manufacturing in Autodesk Fusion. You'll play a key role in ensuring the success of our customers, by maximizing the quality of future software releases and putting our users' perspectives at the center of our decision making. You will report to the Senior Manager of Fusion Customer Advocacy, with a mix of onsite and hybrid initiatives.
Responsibilities
- You will connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows.
- As a subject matter expert, you'll bring a customer's perspective to the development organization, ensuring new technology is in line with customer expectations.
- You will provide customer feedback and emerging trends to product team stakeholders.
- You will work closely with customers in the Fusion Insider Program, to ensure feedback is captured ahead of full customer release.
- Validate our Manufacturing capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers.
- Roll out new Manufacturing technology to our customers, to our partner network and internally across Autodesk.
- Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code.
Minimum Qualifications
- 2+ years' relevant experience in a Manufacturing role.
- Relevant qualification in Engineering/Machining/Manufacturing subjects.
- Experience using CAM software (Autodesk Fusion preferred).
- Excellent communicator and relationship builder, with a desire to do the best for our customers.
- Comfortable and confident presenter/public speaker.
- Travel internationally as required.
- Proficient level of English.
Customer Advocacy Manager - Manufacturing employer: Autodesk
Contact Detail:
Autodesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advocacy Manager - Manufacturing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Autodesk, especially those in similar roles. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your passion for customer advocacy! During interviews, share specific examples of how you've engaged with customers in the past. We want to see that you genuinely care about their success.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle customer feedback and what strategies you'd use to drive adoption of new technology. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the team!
We think you need these skills to ace Customer Advocacy Manager - Manufacturing
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping the future of Autodesk Manufacturing and working closely with customers.
Tailor Your Experience: Make sure to highlight your relevant experience in manufacturing and any specific skills related to CAM software. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Customer Advocacy Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Autodesk
✨Know Your Customers
Before the interview, dive deep into understanding Autodesk's customer base in the manufacturing sector. Familiarise yourself with their needs and challenges, and think about how you can advocate for them effectively. This will show your passion for customer success and your readiness to engage with them.
✨Showcase Your Expertise
Be prepared to discuss your experience with CAM software, especially Autodesk Fusion. Bring examples of how you've used technology to improve workflows or solve customer issues. This will demonstrate your subject matter expertise and your ability to connect technology with customer needs.
✨Communicate Clearly
As a Customer Advocacy Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation on a relevant topic to showcase your public speaking skills. This will help you stand out as a strong communicator.
✨Embody the Culture Code
Familiarise yourself with Autodesk's Culture Code and be ready to discuss how your values align with theirs. Think of examples from your past experiences that reflect these values, especially in terms of collaboration and customer focus. This will show that you're not just a fit for the role, but also for the company culture.
