At a Glance
- Tasks: Help customers adopt innovative Digital Twin technology and ensure their success.
- Company: Join Autodesk, a leader in transforming how buildings are designed and operated.
- Benefits: Competitive salary, bonuses, stock options, and a comprehensive benefits package.
- Other info: Dynamic startup-like environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of technology that shapes a better world.
- Qualifications: Experience in building management systems and excellent communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated. We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.
To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.
Responsibilities
- Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem.
- Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem.
- Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage.
- Design innovative ways to engage with customers using a variety of platforms to drive adoption.
- Create and deliver a variety of content and training materials to customers both online and in person.
- Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices.
- Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change.
- Partner with Marketing to procure, articulate and publish customer success stories.
Minimum Qualifications
- BA/BS in Technology Management, AEC-O Industry, or similar.
- Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS).
- Experience with Owner/Operator relationship management and project delivery practices.
- Comprehensive knowledge of the built asset lifecycle and BIM.
- 5+ years’ experience in customer implementation, support, or equivalent.
- Excellent communication skills, both written and verbal.
- Ability to present and engage with both internal and external stakeholders.
- Strong analytical, problem solving, decision-making and facilitation skills.
- Ability to convey complex workflows coherently to a live or virtual audience.
- Strong work ethic, high quality standards and passionate about great customer experiences.
The Ideal Candidate
- You are people centric; you want to help and serve our customers.
- You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use.
- You are diplomatic and influential and excel at negotiation and consensus-building.
- You have empathy for customers, understand their pain points and able to identify solutions.
Customer Adoption Specialist employer: Autodesk
At Autodesk, we foster a dynamic and inclusive work environment where innovation thrives, particularly for our Customer Adoption Specialists. Located at the forefront of technology, you will have the opportunity to make a significant impact on groundbreaking Digital Twin solutions while enjoying comprehensive benefits, professional growth opportunities, and a culture that prioritises collaboration and customer success. Join us to be part of a mission-driven team dedicated to transforming the AEC-O industry and creating a better world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adoption Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Autodesk on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Adoption Specialist role.
✨Tip Number 2
Prepare for the interview by understanding Autodesk's Digital Twin technology. Show us that you’re not just familiar with the product, but also passionate about how it can transform the AEC-O industry.
✨Tip Number 3
Practice your communication skills! As a Customer Adoption Specialist, you'll need to convey complex workflows clearly. Try explaining a technical concept to a friend or family member to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Autodesk team!
We think you need these skills to ace Customer Adoption Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for AEC-O and Digital Twin technologies shine through. We want to see how passionate you are about transforming the industry and helping customers succeed!
Tailor Your Experience:Make sure to highlight your experience with building automation systems or management systems in your application. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Customer Adoption Specialist.
Be Clear and Concise:Use clear language and keep your application concise. We appreciate well-structured content that gets straight to the point, showcasing your communication skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Autodesk Tandem.
How to prepare for a job interview at Autodesk
✨Know Your Stuff
Make sure you brush up on your knowledge of building automation systems and the AEC-O industry. Familiarise yourself with Autodesk Tandem and its features, as well as how it can transform customer workflows. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your People Skills
As a Customer Adoption Specialist, you'll need to build strong relationships with customers. Prepare examples of how you've successfully engaged with clients in the past, focusing on your ability to understand their needs and advocate for them. This will demonstrate your people-centric approach.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've had to solve customer challenges or drive adoption of new technologies. Think of concrete examples that highlight your analytical and problem-solving skills, and be ready to discuss how you would apply those skills in the context of Autodesk Tandem.
✨Engage with Enthusiasm
During the interview, convey your excitement about the potential of Digital Twin technology and how it can impact the industry. Show that you're eager to learn and adapt, and express your commitment to helping customers succeed. A positive attitude can go a long way in making a great impression!
