Digital Workplace Services Specialist in Birmingham

We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience. In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.

Key Responsibilities

• End-User Support
  • Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology.
  • Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms.
  • Diagnose and resolve technical issues promptly, ensuring minimal disruption to users.
  • Deliver end-user guidance and training where required to improve user productivity.
• Executive (VIP) Support
  • Provide high-touch, “white glove” support to executives and senior stakeholders.
  • Ensure readiness of executive technology, meetings, and key business events.
  • Respond rapidly to critical issues with a high level of professionalism and discretion.
• Workplace & Office Technology
  • Ensure meeting rooms and collaboration spaces are fully operational and well-maintained.
  • Support collaboration tools and associated technologies (e.g. conferencing systems).
  • Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams.
• Asset & Lifecycle Management
  • Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking.
  • Maintain accurate asset records and ensure compliance with internal processes.
  • Administer deployment of equipment and software solutions across the business.
• Projects & Continuous Improvement
  • Support and participate in local and global IT projects (e.g. device rollouts, office upgrades).
  • Collaborate with infrastructure, network, and collaboration teams to deliver solutions.
  • Contribute to process improvements and knowledge documentation.
• Service Delivery & Collaboration
  • Act as a key liaison between IT and business stakeholders.
  • Manage and prioritise workload effectively, ensuring SLA targets are consistently met.
  • Deliver a high standard of customer service and maintain strong user relationships.
  • Work collaboratively across IT teams to ensure efficient request handling and resolution.

Required Skills & Experience

• Proven experience (typically 3+ years) in IT support within a complex environment.
• Strong troubleshooting skills across hardware, software, and operating systems.
• Hands-on experience supporting: Windows 10/11 and macOS environments, Microsoft 365 and collaboration tools, mobile devices and workplace technologies.
• Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory).
• Experience using IT service management tools (e.g. ServiceNow, Wolken).
• Strong customer service mindset with the ability to communicate effectively at all levels.
• Ability to prioritise tasks, multi-task, and work independently in a fast-paced environment.

Preferred Qualifications

• Experience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment).
• Knowledge of asset management and lifecycle processes.
• Relevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP).
• Post-secondary education in IT or related field (or equivalent experience).

What Success Looks Like

• Delivers fast, reliable support with minimal disruption to users.
• Builds strong relationships and trust with employees and stakeholders.
• Maintains high standards across workplace technology and environments.
• Contributes to continuous improvement and project delivery.
• Acts as a proactive, dependable partner within IT.

Working Environment

• Primarily on-site role, supporting office-based employees and facilities.
• Involves occasional travel to support regional sites (as required).
• Requires flexibility to support business-critical needs and events.

What You’ll Do

• Provide on-site technical support for hardware, software, and workplace technology.
• Deliver high-touch “white glove” support to executives.
• Support meeting rooms and collaboration tools to ensure smooth operations.
• Manage device lifecycle (provisioning, deployment, asset tracking).
• Troubleshoot issues quickly and maintain high service standards.
• Partner with IT teams on projects and continuous improvement initiatives.

What You’ll Bring

• 3+ years’ experience in IT support within a fast-paced environment.
• Strong Windows & Mac troubleshooting skills.
• Experience with Microsoft 365, device deployment (Autopilot/JAMF), and service tools.
• Excellent customer service and communication skills.
• Ability to prioritise and work effectively on-site.