Project/Program Specialist (Jira Admin) in Sheffield

The Project/Program Specialist provides process-oriented operational support for engineering and program teams by maintaining Jira data quality, supporting workflow administration, and performing recurring coordination and reporting activities. This role is responsible for executing established procedures, processes, and guidelines to improve the consistency, accuracy, and timeliness of project and program tracking.

The position focuses on standard work essential to day-to-day program operations, including ticket hygiene, status follow-up, reporting support, documentation upkeep, and coordination across stakeholders. The role serves as a steady full contributor who can manage a broad range of routine and moderately complex support activities with limited supervision.

• Maintain Jira ticket hygiene by reviewing, updating, and correcting issues, fields, statuses, assignments, labels, and related metadata in accordance with defined standards.
• Monitor project and program tracking boards to identify missing, outdated, or inconsistent information and follow up with owners to ensure records remain current.
• Support adherence to established workflow processes, intake procedures, and tracking conventions across teams.
• Perform recurring project and program coordination tasks, including status collection, progress tracking, follow-up on open actions, and support for regular operating rhythms.
• Prepare routine reports, dashboards, summaries, and status updates using Jira and other approved tools.
• Assist with reporting accuracy by validating data inputs, identifying discrepancies, and escalating issues when needed.
• Maintain documentation, job aids, process instructions, templates, and reference materials related to project/program tracking and support activities.
• Provide administrative and operational support for recurring reviews, planning cycles, team updates, and governance checkpoints.
• Respond to standard requests related to Jira workflow support, tracking updates, and reporting needs within established guidelines.
• Identify recurring process issues and recommend practical improvements to increase consistency, efficiency, and ease of use.
• Build effective working relationships with engineering managers, program leads, and other stakeholders to support smooth execution of routine work.
• Serve as a reliable resource for standard process questions and day-to-day support needs within the assigned area.

• Clean and current Jira boards and issue records
• Recurring status summaries and reporting outputs
• Follow-up tracking for overdue updates or action items
• Updated support documentation and process references
• Consistent execution of project/program support routines

• Supports the execution of established project and program processes.
• Contributes to improved data quality, reporting consistency, and operational follow-through.
• Helps reduce administrative burden on managers and team leads by owning recurring coordination and tracking tasks.
• Works primarily on standard assignments, applying established procedures and judgment within defined guidelines.

• 3+ years of experience in project support, program support, operations coordination, administrative operations, or a related business support role.
• Experience working with Jira or similar project/work management systems.
• Experience supporting recurring reporting, tracking, coordination, or workflow administration activities.
• Experience maintaining dashboards, reports, or status summaries.
• Experience supporting engineering, technical, product, or program organizations.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple recurring assignments and follow through consistently.

• Experience with Agile methodology, and scrum team best practices.
• Familiarity with workflow administration, issue tracking conventions, and data quality practices.
• Experience creating or maintaining process documentation and job aids.
• Experience using collaboration and productivity tools such as Confluence, Slack, spreadsheets, and presentation tools.

• Working knowledge of project/program support processes and procedures.
• Ability to identify and resolve standard issues using established protocols and guidance.
• Ability to manage a wide range of mostly standard work assignments with limited supervision.
• Strong follow-up skills and persistence in driving completion of routine updates and action items.
• Ability to spot common data inconsistencies and process gaps.
• Good judgment in escalating non-standard issues appropriately.
• Ability to collaborate effectively with colleagues and supported teams.
• Ability to balance accuracy, timeliness, and service orientation in day-to-day support work.