At a Glance
- Tasks: Drive customer success and relationship management for Autodesk's largest UK accounts.
- Company: Join Autodesk, a leader in innovative software solutions.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Dynamic culture focused on collaboration, growth, and diversity.
- Why this job: Make a real impact by helping customers innovate and succeed with Autodesk solutions.
- Qualifications: 5+ years in customer-facing roles, AECO industry experience required.
The predicted salary is between 70000 - 90000 £ per year.
This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
Position Overview
Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities
- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establishes measurable criteria for success and assists in building organizational alignment.
- Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
- Develops and maintains close relationships with key management sponsors and decision makers within a select group of enterprise accounts (from key users to CXO).
- Accountable for post-sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).
Minimum Qualifications
- Minimum 5+ years in leading customer-facing organizations is Mandatory.
- Industry experience from AECO is Mandatory.
- Relevant Bachelor’s degree.
Additional skills
- Strong empathy for customers AND passion for revenue and growth.
- You want to help and serve our customers: They win, so you win.
- You’re self-motivated: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Background in post-sale and sales experience preferred.
Principal Customer Success Manager employer: Autodesk, Inc.
At Autodesk, we are committed to fostering a vibrant work culture that prioritises innovation and collaboration. As a Principal Customer Success Manager in London, you will enjoy a dynamic environment that encourages professional growth and offers competitive compensation, including bonuses and stock options. Our focus on diversity and belonging ensures that every employee feels valued and empowered to contribute to our mission of transforming ideas into reality.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Autodesk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Autodesk’s culture and values. Show us how your experience aligns with their mission and how you can contribute to their success. Be ready to share specific examples from your past roles!
✨Tip Number 3
Practice your pitch! You want to come across as confident and knowledgeable. Rehearse how you’d explain your customer success strategies and how they can drive ROI for Autodesk’s clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Remind them why you’re the perfect fit for the Principal Customer Success Manager role.
We think you need these skills to ace Principal Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through. We want to see how much you care about helping customers achieve their goals with Autodesk solutions.
Tailor Your Experience:Make sure to highlight your relevant experience in the AECO industry and customer-facing roles. We’re looking for specific examples that demonstrate your ability to drive customer success and build strong relationships.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Autodesk, Inc.
✨Know Your Customer Success Strategies
Familiarise yourself with the key customer success strategies that Autodesk employs. Be ready to discuss how you can leverage your experience in the AECO industry to drive customer adoption and ROI. Highlight specific examples from your past roles where you've successfully managed customer relationships and delivered measurable results.
✨Showcase Your Empathy and Passion
During the interview, demonstrate your genuine passion for helping customers succeed. Share stories that illustrate your empathy and how it has positively impacted your relationships with clients. This role is all about creating win/win environments, so make sure to convey your commitment to customer success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer challenges. Prepare by thinking through potential situations you might face as a Principal Customer Success Manager and how you would approach them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Autodesk's Products and Services
Do your homework on Autodesk’s products and services, especially those relevant to the AECO industry. Be prepared to discuss how these solutions can address customer needs and enhance their business processes. Showing that you have a solid understanding of what Autodesk offers will set you apart as a knowledgeable candidate.
