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For Companies At a Glance
- Tasks: Drive customer success and relationship management for Autodesk's largest UK accounts.
- Company: Join Autodesk, a leader in innovative software solutions.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Be part of a culture that values innovation, diversity, and personal growth.
- Why this job: Make a real impact by helping customers maximise their investment in Autodesk solutions.
- Qualifications: 5+ years in customer-facing roles and experience in the AECO industry.
The predicted salary is between 70000 - 90000 £ per year.
This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.
Position Overview
Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial.
If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!
Responsibilities
- Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
- Establishes measurable criteria for success and assists in building organizational alignment.
- Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful and broad adoption of Autodesk solutions.
- Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
- Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
- Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
- Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
- Develops and maintains close relationships with key management sponsors and decision makers within a select group of enterprise accounts (from key users to CXO).
- Accountable for post-sale account management and drives account adoption and scale strategy with wider account team members (Sales, Delivery, ISM, PDG).
Minimum Qualifications
- Minimum 5+ years in leading customer-facing organizations is Mandatory.
- Industry experience from AECO is Mandatory.
- Relevant Bachelor’s degree.
Additional skills
- Strong empathy for customers AND passion for revenue and growth.
- You want to help and serve our customers: They win, so you win.
- You’re self-motivated: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Deep understanding of value drivers in recurring revenue business models.
- Strong financial acumen including analytical and process-oriented mindset.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Background in post-sale and sales experience preferred.
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive.
Principal Customer Success Manager in London employer: Autodesk, Inc.
Contact Detail:
Autodesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Autodesk on LinkedIn. Ask them about their experiences and any tips they might have for landing the Principal Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by researching Autodesk's products and services. Understand how they impact the AECO industry and think of ways you can help customers maximise their ROI. This will show your passion and knowledge during the interview!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your customer management and consultancy skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Autodesk team.
We think you need these skills to ace Principal Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see how much you care about helping customers achieve their goals with Autodesk solutions.
Tailor Your Experience: Make sure to highlight your relevant experience in the AECO industry and customer-facing roles. We’re looking for specific examples that demonstrate your ability to drive customer success and build strong relationships.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Autodesk, Inc.
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means for Autodesk. Familiarise yourself with their solutions and how they impact clients in the AECO industry. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with key stakeholders. Think of specific instances where you've turned a challenging situation into a win-win for both parties. This is crucial for a Principal Customer Success Manager role.
✨Demonstrate Strategic Thinking
Be ready to discuss how you've developed and executed strategic customer success plans in the past. Use metrics to showcase your impact on ROI and customer satisfaction. This will show that you can think critically and drive results.
✨Emphasise Your Passion for Customer Engagement
During the interview, express your genuine enthusiasm for helping customers succeed. Share stories that illustrate your commitment to understanding customer needs and how you've gone above and beyond to ensure their success with the products or services you've managed.