At a Glance
- Tasks: Drive digital transformation in construction and build strong customer relationships.
- Company: Join Autodesk, a leader in construction technology with a focus on innovation.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits package.
- Other info: Exciting opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be at the forefront of technology in construction and make a real impact.
- Qualifications: 3+ years in construction tech, strong problem-solving skills, and customer relationship experience.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Senior Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the United Kingdom and Ireland. You will develop and manage high quality Customer Success Plans with your portfolio of customers. Also, you will partner with Autodesk Sales teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma Platform and documenting value delivered.
Responsibilities
- Be accountable for the relationship health of a selected portfolio of accounts
- Develop and manage high quality Customer Success Plans, documenting and evidencing the value delivered to our customers
- Improve Forma Adoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use
- Mitigate any churn risk and guide expansion discussions
- Be an expert in our Autodesk Forma Platform, in current functionality and roadmap
Minimum Qualifications and Requirements
- 3+ years experience in the Construction Industry or Construction Technology Industry (i.e., Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
- High proficiency in the configuration and administration of Autodesk Forma
- In-depth knowledge of the construction industry and relevant processes
- Familiar with the Construction Technology Ecosystem
- Experience communicating the value of technology and its features to customers and users
- Proficient in problem solving
- Ability to travel when required
- Experience building face-to-face relationships with multiple stakeholder groups on given projects
About You
You are passionate about digitisation and progress in the construction industry. You are comfortable proposing and building processes that will allow our organization to grow, and collaborate with numerous team members, both internally and externally on site or in the board room. You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment. Day to day you must be excited by technology and happy to get into the product detail.
Salary Transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Customer Success Manager - Forma Construction in London employer: Autodesk, Inc.
At Autodesk, we pride ourselves on being an exceptional employer, particularly for the role of Customer Success Manager in the dynamic construction technology sector. Our commitment to employee growth is evident through our comprehensive benefits package, which includes competitive salaries, annual bonuses, and stock grants, alongside a vibrant work culture that fosters collaboration and innovation. Located in the heart of the UK and Ireland's construction industry, we offer unique opportunities to engage with leading AECO organisations, driving meaningful digital transformation while building lasting relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Forma Construction in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the construction tech scene. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of the Autodesk Forma Platform. Share specific examples of how you've solved customer challenges in the past – it’ll show them you’re the real deal.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re a great fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows you’re keen on being part of our team and helps us keep track of your application easily.
We think you need these skills to ace Customer Success Manager - Forma Construction in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in the construction technology industry and how it aligns with our mission at StudySmarter. We want to see how you can drive digital transformation!
Showcase Your Passion:Let your enthusiasm for digitisation in the construction industry shine through. Share specific examples of how you've contributed to technology adoption or solved customer challenges in your previous roles. We love seeing candidates who are genuinely excited about what they do!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and want to quickly understand how you can add value to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Autodesk, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of the Autodesk Forma Platform. Familiarise yourself with its features, benefits, and how it can solve common challenges in the construction industry. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Relationship Skills
Since this role is all about building lasting relationships, be prepared to share examples of how you've successfully managed customer accounts in the past. Highlight your ability to communicate effectively and resolve issues, as well as any strategies you've used to improve customer satisfaction.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific scenarios where you've tackled challenges in the construction technology space. Be ready to explain your thought process and the outcomes of your actions, as this will showcase your critical thinking abilities.
✨Demonstrate Your Passion
Let your enthusiasm for digital transformation in the construction industry shine through. Share your thoughts on current trends and how you see technology evolving in this space. This will not only show your passion but also your commitment to helping customers succeed with their technology adoption.
