At a Glance
- Tasks: Leverage AI to enhance customer support and streamline workflows for success teams.
- Company: Join a leading tech company focused on innovation and collaboration.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real impact by driving AI solutions that improve team efficiency and customer experience.
- Qualifications: Bachelor's degree and 3+ years in AI, automation, or knowledge management.
The predicted salary is between 60000 - 80000 £ per year.
The AI & Automation Specialist will bring a strong background in artificial intelligence, knowledge systems, automation, and workflow design. This role will focus on applying AI to improve how Customer Success teams access the guidance, policy, process, and operational information they need, while also driving more scalable content, workflows, and team solutions through practical automation. The role will help evolve how support is delivered across Customer Success by improving knowledge capture, structure, accessibility, and reuse, and by identifying opportunities where AI‑enabled self‑service can reduce friction and improve the day‑to‑day experience of field teams. In parallel, the role will help strengthen internal team efficiency by building repeatable workflows, templates, and automation solutions that improve consistency, quality, and scale. The role will partner closely with Customer Success Readiness, policy and process owners, operations, content teams, and cross‑functional stakeholders to design practical, responsible, and scalable AI‑enabled solutions that improve knowledge access, team productivity, and overall support effectiveness.
Responsibilities
- Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance.
- Help evolve more scalable support experiences that strengthen self‑service and reduce reliance on repetitive human‑to‑human support.
- Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency.
- Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity.
- Partner with policy, process, and content owners to improve how knowledge is captured, structured, maintained, and governed for AI‑enabled use cases.
- Support integration with platforms and tools such as Airtable and other automation or knowledge management solutions.
- Drive AI evangelism and adoption through practical use cases, stakeholder partnership, and clear guidance for responsible AI usage.
- Define and track success measures, including adoption, productivity, self‑service effectiveness, and reduction in repetitive support requests.
Minimum Qualifications
- Bachelor’s degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or a related field, or equivalent practical experience.
- 3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles.
- Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer‑facing use cases.
- Experience designing or improving knowledge management, content structures, taxonomies, or information architecture.
- Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions.
- Familiarity with APIs, data structures, and workflow integration concepts.
- Strong analytical, problem‑solving, communication, and collaboration skills.
- Ability to translate ambiguous business needs into practical, scalable solutions.
Preferred Qualifications
- Experience supporting Customer Success, customer‑facing, support, enablement, readiness, or operations teams.
- Familiarity with Customer Success workflows, support models, and field team needs is a strong plus.
- Experience improving self‑service, knowledge access, or support experiences through AI, automation, or digital solutions.
- Experience partnering with policy, process, or operations teams to improve knowledge capture, usability, and governance.
- Familiarity with Airtable scripting, JavaScript, or lightweight technical configuration.
- Experience driving adoption of new tools, processes, or ways of working across teams.
- Understanding of responsible AI practices, including governance, human‑in‑the‑loop review, and quality assurance.
Salary and Benefits
Salary transparency: Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
AI & Automation Specialist in London employer: Autodesk, Inc.
At Autodesk, we pride ourselves on being an exceptional employer, particularly for the AI & Automation Specialist role. Our collaborative work culture fosters innovation and creativity, allowing employees to thrive while contributing to meaningful projects that enhance customer success. With a strong focus on professional development, competitive compensation, and a commitment to responsible AI practices, we offer a unique opportunity for growth in a dynamic environment located at the forefront of technology.
StudySmarter Expert Advice🤫
We think this is how you could land AI & Automation Specialist in London
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Autodesk, Inc.!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the AI & Automation Specialist position at Autodesk, Inc., linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Autodesk, Inc. is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted AI & Automation Specialist role at Autodesk, Inc.!
We think you need these skills to ace AI & Automation Specialist in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Autodesk, Inc. and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Autodesk, Inc.
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Autodesk, Inc..
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Autodesk, Inc., so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
