At a Glance
- Tasks: Drive digital transformation in construction and build strong relationships with major organisations.
- Company: Join Autodesk, a leader in construction technology with a focus on innovation.
- Benefits: Competitive salary, bonuses, stock options, and comprehensive benefits package.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be at the forefront of technology adoption in the construction industry and make a real impact.
- Qualifications: 3+ years in construction or tech roles, with expertise in Autodesk Forma.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Senior Manager of Forma Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in the United Kingdom and Ireland. You will develop and manage high quality Customer Success Plans with your portfolio of customers. Also, you will partner with Autodesk Sales teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Forma Platform and documenting value delivered.
Responsibilities
- Be accountable for the relationship health of a selected portfolio of accounts
- Develop and manage high quality Customer Success Plans, documenting and evidencing the value delivered to our customers
- Improve Forma Adoption within these accounts by solving customer challenges with our technology, thereby increasing Monthly Active Users, Projects and functionality in use
- Mitigate any churn risk and guide expansion discussions
- Be an expert in our Autodesk Forma Platform, in current functionality and roadmap
Minimum Qualifications and Requirements
- 3+ years experience in the Construction Industry or Construction Technology Industry (i.e., Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)
- High proficiency in the configuration and administration of Autodesk Forma
- In-depth knowledge of the construction industry and relevant processes
- Familiar with the Construction Technology Ecosystem
- Experience communicating the value of technology and its features to customers and users
- Proficient in problem solving
- Ability to travel when required
- Experience building face-to-face relationships with multiple stakeholder groups on given projects
About You
You are passionate about digitisation and progress in the construction industry. You are comfortable proposing and building processes that will allow our organization to grow, and collaborate with numerous team members, both internally and externally on site or in the board room. You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment. Day to day you must be excited by technology and happy to get into the product detail.
Salary Transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Customer Success Manager - Forma Construction employer: Autodesk, Inc.
At Autodesk, we pride ourselves on being an exceptional employer, particularly for the role of Customer Success Manager in the dynamic construction technology sector. Our collaborative work culture fosters innovation and personal growth, offering employees opportunities to engage with leading AECO organisations across the UK and Ireland. With a competitive compensation package that includes bonuses and comprehensive benefits, we empower our team members to drive meaningful digital transformation while enjoying a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Forma Construction
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the construction tech scene. Attend industry events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of the Autodesk Forma Platform and how it can solve customer challenges. Be ready to share examples of how you've driven success in previous roles.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their goals. Practice answering common questions, but also prepare some insightful questions to ask them. It shows you're genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd. So, hit that apply button and let’s get started!
We think you need these skills to ace Customer Success Manager - Forma Construction
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in the construction technology industry and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about digitisation in the construction industry and how your background makes you a perfect fit for this role. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to solve problems and improve processes, especially when it comes to technology adoption.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Autodesk, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of the Autodesk Forma Platform. Familiarise yourself with its features, benefits, and how it can solve common challenges in the construction industry. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Since this role involves building relationships with key stakeholders, be prepared to share examples of how you've successfully managed client relationships in the past. Highlight your communication skills and your ability to understand and address customer needs.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've tackled challenges in the construction technology space. Be ready to discuss how you approached these issues and the outcomes of your actions.
✨Demonstrate Your Passion for Digitisation
The company is looking for someone who is passionate about digital transformation in construction. Share your thoughts on industry trends and how technology can drive progress. This will show that you're not just looking for a job, but that you're genuinely invested in the future of the industry.
