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- Tasks: Support customers using Autodesk InfoAsset software and create helpful content.
- Company: Join Autodesk, a leader in innovative software for civil and environmental engineering.
- Benefits: Enjoy remote work options, competitive salary, and a comprehensive benefits package.
- Why this job: Be part of a culture that values innovation and meaningful work for a better world.
- Qualifications: Degree in engineering or science, experience in water and drainage industries, and strong communication skills.
- Other info: On-the-job training provided; flexible approach required for complex project support.
The predicted salary is between 28800 - 42000 £ per year.
Technical Support Engineer (Autodesk InfoAsset) page is loaded
Technical Support Engineer (Autodesk InfoAsset)
Apply locations EMEA – United Kingdom – Offsite/Home EMEA – Spain – Madrid – Offsite/Home EMEA – United Arab Emirates – Offsite/Home EMEA – Spain – Barcelona – Offsite/Home time type Full time posted on Posted Yesterday job requisition id 25WD90454
Job Requisition ID #
25WD90454
Technical Support Engineer (Autodesk InfoAsset Manager software)
EMEA region
Position overview
We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field.
Experience of scripting, particularly in Ruby or Python, would be a significant advantage.
Your work will involve assisting customers in the use of the software, so you will be routinely discussing how they should collect, store, manage and present their data.
All support staff are currently working from home, although you do have the option of being based in any Autodesk European office.
Responsibilities
- Technical Customer Support: Provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. On-the-job training will be provided by senior members of the team to fill gaps in knowledge.
- Content Creation: We increasing promote the use of ‘self-serve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material.
- Enhanced Project Support: We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with Github and in editing scripts.
Minimum Qualifications
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Degree in an engineering or science related discipline
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Experience of the water and drainage industries
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An enthusiasm for working with IT infrastructure
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Excellent communication skills including fluent spoken and written English
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Strong presentation skills including the ability to think on your feet
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An ability to work with minimum supervision and to meet tight deadlines
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
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Technical Support Engineer (Autodesk InfoAsset) employer: Autodesk, Inc.
Contact Detail:
Autodesk, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Autodesk InfoAsset)
✨Tip Number 1
Familiarise yourself with Autodesk's InfoAsset suite, especially InfoAsset Manager and Planner. Understanding the software inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your scripting skills, particularly in Ruby or Python. Being able to discuss how you've used these languages in real-world scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since you'll be assisting customers directly, practice explaining complex technical concepts in simple terms to ensure clarity during your interactions.
✨Tip Number 4
Engage with Autodesk's community and resources online. Participating in forums or webinars related to their products can provide insights and connections that may benefit your application process.
We think you need these skills to ace Technical Support Engineer (Autodesk InfoAsset)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Engineer for Autodesk InfoAsset. Familiarise yourself with the software and its applications in real-world projects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with Autodesk products, particularly InfoAsset Manager or InfoAsset Planner. Mention any scripting skills, especially in Ruby or Python, as this is a significant advantage.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to communicate complex information clearly and effectively, both in writing and verbally.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the job posting to ensure your application stands out to recruiters.
How to prepare for a job interview at Autodesk, Inc.
✨Know Your Software
Make sure you have a solid understanding of Autodesk InfoAsset Manager and Planner. Familiarise yourself with their features and how they apply to real-world projects, as you'll need to demonstrate this knowledge during the interview.
✨Showcase Your Scripting Skills
If you have experience with Ruby or Python, be prepared to discuss specific examples of how you've used scripting in past roles. This could set you apart from other candidates, so highlight any relevant projects or challenges you've tackled.
✨Prepare for Customer Scenarios
Since the role involves providing technical support, think about common customer issues you might encounter. Prepare to discuss how you would approach these problems and provide solutions, showcasing your communication and problem-solving skills.
✨Demonstrate Flexibility and Teamwork
The job requires a flexible approach to project support. Be ready to share examples of how you've successfully collaborated with teams or adapted to changing project requirements in the past.
