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- Tasks: Be the communication hub for our EV battery customers and manage orders from start to finish.
- Company: Join a fast-growing company in the exciting EV industry.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic role with potential to work with key industry players.
- Why this job: Make a real difference in the EV sector while enhancing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Customer Liaison Coordinator to work within our fast growing EV business. Initially supporting one of our largest EV battery customers, this role will eventually cover a number of key customers of the business. The role is one of communication being key to both our external customers and internal departments and therefore the successful candidate will be at the centre of making the communications successful.
This will involve:
- Managing replacement battery orders from dealer acknowledgement through to delivery
- Coordinating outbound and return transport
- Invoicing
- KPI reporting
- Handling customer communications at both dealer and head-office level
You will act as the voice of our customers; those being the garages, dealers, customer warehouses, and regional sales.
Customer Liaison Coordinator - EV Battery Solutions employer: Autocraft
Contact Detail:
Autocraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Coordinator - EV Battery Solutions
✨Tip Number 1
Network like a pro! Reach out to people in the EV industry, especially those connected to battery solutions. Use LinkedIn to connect and engage with potential colleagues or managers; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for the interview by understanding the company’s products and services. Dive deep into their EV battery solutions and think about how your skills can enhance customer communication. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Coordinator, you’ll be the voice of the customers. Role-play common scenarios with friends or family to get comfortable handling inquiries and managing expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Customer Liaison Coordinator - EV Battery Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Liaison Coordinator role. Highlight any experience you have in communication, customer service, or project coordination. We want to see how your skills align with our fast-growing EV business!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV industry and how you can contribute to our team. Be sure to mention specific examples of how you've successfully managed communications in the past.
Showcase Your Communication Skills: Since communication is key for this role, make sure to demonstrate your written communication skills throughout your application. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Autocraft
✨Know Your EV Battery Basics
Make sure you brush up on your knowledge of electric vehicle battery solutions. Understand the key components, common issues, and the latest trends in the industry. This will not only show your enthusiasm for the role but also help you engage in meaningful conversations during the interview.
✨Master Communication Scenarios
Since communication is at the heart of this role, prepare for scenarios where you might need to handle customer queries or complaints. Think about how you would approach these situations and be ready to share examples from your past experiences that demonstrate your communication skills.
✨Familiarise Yourself with KPI Reporting
Get a good grasp of what KPIs are relevant to the role. Be prepared to discuss how you would track and report on these metrics. Showing that you understand the importance of KPIs in managing customer relationships will set you apart from other candidates.
✨Show Your Team Spirit
This role involves working closely with various internal departments. Be ready to talk about your experience in teamwork and collaboration. Highlight instances where you successfully coordinated with others to achieve a common goal, as this will demonstrate your ability to be the voice of the customer while working within a team.