At a Glance
- Tasks: Support our fast-growing EV Department by managing customer orders and ensuring seamless communication.
- Company: Join Europe's largest independent engine remanufacturer and a leader in EV battery solutions.
- Benefits: Enjoy competitive salary, training, gym discounts, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the voice of customers and make a real impact in the EV industry.
- Qualifications: Experience in customer service or logistics, with strong communication and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Description
About us
Autocraft Solutions Group, is Europe’s largest independent engine remanufacturer and assembler, supplying OE manufacturers such as Ford, Jaguar Land Rover, Volvo, Aston Martin, PSA, JCB and many more.
We are also a technology leader in Electric Vehicle (EV) battery assembly and remanufacturing solutions, component machining and engineering services.
Sustainability is at the core of everything we do!
The Role
We're looking for a highly organised, proactive individual to join our Sales Administration Team, supporting our fast-growing EV Department from our Group Headquarters in Belton, Grantham, Lincolnshire.
The role will involve working closely with our EV team, and alongside our Sales Administration team, delivering efficient and professional support to one of our largest EV battery customers.
As the department continues to grow, there may also be opportunities to support additional customers in the future.
This is a communication focused role, requiring regular interaction with both external customers & internal departments, building strong relationships and ensuring a seamless customer experience.
You will be responsible for managing replacement battery orders from initial order acknowledgement through to final delivery, ensuring customers are kept informed every step of the way
You will be the voice of our customers; those being the garages, dealers, customer warehouses, regional sales & service departments and the ultimate OEM customer, delivering a high standard of service, providing clear and timely communication, and escalating issues promptly when required.
We are looking for someone with a professional, friendly, and confident approach, excellent communication and organisational skills, and the ability to manage multiple priorities in a fast-paced environment.
Strong Microsoft Office skills, effective time management, and the ability to work well under pressure while meeting deadlines are essential.
Full training will be provided to support your success in the role.
Working hours are (day shift): Monday to Friday 08:00 – 16:30, and Friday 08:00-13:30 (37.5 working hours per week - to be discussed in more detail during interview).
Closing date for applications: Tuesday 28th July 2026.
Requirements
Key Responsibilities
- Become the main day-to-day point of contact for one of the company’s largest EV battery customers.
As the role develops, there may be opportunities to support additional customer accounts.
- Maintain accurate and up-to-date records on the Customer Portal, ensuring all customer interactions, shipment details, and claim-related activity are documented clearly.
- Respond promptly and professionally to incoming customer queries via email and telephone from dealers.
- Provide clear, professional communication to customers, including service updates, operational summaries, and KPI reporting.
- Ensure replacement battery orders are acknowledged promptly and managed professionally throughout the process.
- Ensure dealers receive planned battery delivery dates in a timely manner and are kept informed of any changes or delays.
- Work closely with internal departments, including Sales Administration, Logistics/Transport, Operations, Finance, and Management, to ensure customer requirements are delivered efficiently.
- Monitor the availability of faulty batteries awaiting collection from dealers, liaising with internal teams to arrange collections and keeping dealers updated throughout the process.
- Investigate service issues, resolve operational queries where possible, and escalate risks or delays where appropriate
- Ensure customer invoices are raised accurately and within agreed service timelines.
- Assist with KPI reporting and provide invoicing support where required.
Skills / Experience
- Previous experience in a customer liaison, customer service, logistics coordination, supply chain, or account support role is essential.
- Experience coordinating transport, deliveries, or returns is desirable.
- Experience in automotive, EV, battery, aftermarket, or manufacturing environments would be an advantage.
- High attention to detail and accuracy is essential
- Strong organisation skills and ability to manage multiple priorities
- Strong problem-solving skills
- Ability to communication with stakeholders at different levels
- Ability to build strong working relationships with customers, dealers and internal teams
- Calm, focused and professional
Benefits
- Employee Assistance Program / Counselling
- On-site parking
- Training and development
- Company workwear provided
- Gym discount
- Free tea / coffee
- Holidays 24 days + 8 bank holidays (FTE, pro-rated)
- Quarterly bonus scheme
- Specsavers vouchers
Sales Administrator / Customer Liaison in Grantham employer: Autocraft Solutions Group
Autocraft Solutions Group is an excellent employer, offering a supportive work culture where hands-on training is prioritised for the Engine Production Operative role. Located in Grantham, employees benefit from a range of perks including gym discounts, an Employee Assistance Program, and generous holiday allowances, all while working in a safe and tidy environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator / Customer Liaison in Grantham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator / Customer Liaison at Autocraft Solutions Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Autocraft Solutions Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator / Customer Liaison. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator / Customer Liaison in Grantham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Autocraft Solutions Group:When writing your cover letter, make sure to tailor your message specifically for Autocraft Solutions Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Autocraft Solutions Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Autocraft Solutions Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Autocraft Solutions Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Autocraft Solutions Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
