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- Tasks: Coordinate customer communications and manage battery orders for our growing EV business.
- Company: Join a fast-growing company in the exciting EV battery sector.
- Benefits: Enjoy a competitive salary, gym discounts, and a 1:30pm finish on Fridays.
- Other info: Dynamic team environment with opportunities for training and development.
- Why this job: Be the voice of customers and make a real impact in the EV industry.
- Qualifications: Strong customer service and coordination skills; experience in logistics is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for a Customer Liaison Coordinator to work within our fast growing EV business. Initially supporting one of our largest EV battery customers, this role will eventually cover a number of key customers of the business. The role is one of communication being key to both our external customers and internal departments and therefore the successful candidate will be at the centre of making the communications successful. This will involve managing replacement battery orders from dealer acknowledgement through to delivery, coordinating outbound and return transport, invoicing, KPI reporting, and handling customer communications at both dealer and head‑office level. You will act as the voice of our customers; those being the garages, dealers, customer warehouses, regional sales & service departments and the ultimate OEM customer, ensuring a high level of service, clear communication, and prompt escalation of issues where required.
Candidates should have strong coordination, customer service, and problem‑solving skills, ideally with experience in logistics, automotive, or supply chain operations or similar. Working hours are: Monday to Thursday 08:00‑16:30, and Friday 08:00‑13:30.
Key Responsibilities- Ensure that the business has acknowledged the battery replacement orders received from dealers in a timely and professional manner.
- Ensure that the business has communicated planned EV battery delivery dates to dealers and provided updates where required.
- Liaise with transport coordinators to ensure outbound shipments are booked and delivered as scheduled.
- Ensure that the business has monitored and chased the availability of faulty batteries for return collection from dealers.
- Ensure that the business has coordinated the return transport of faulty batteries back to the facility in collaboration with transport coordinators.
- Ensure that the business has raised and processed customer invoices accurately and within agreed timelines.
- Act as the main day‑to‑day contact for one of the company's largest EV battery customers.
- Provide high‑level communication to the main customer account, including service updates, operational summaries, and KPI reporting.
- Track order status, collections, deliveries, returns, and open issues to ensure service targets are met.
- Investigate service issues, troubleshoot operational problems, and escape risks or delays to management where necessary.
- Work closely with internal teams including logistics, transport, operations, finance, and management to ensure smooth execution of customer requirements.
- Maintain accurate records and ensure all customer interactions, shipment details, and actions are documented clearly.
- Previous experience in a customer liaison, customer service, logistics coordination, supply chain, or account support role is essential.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- Experience coordinating transport, deliveries, or returns is desirable.
- Comfortable working with KPIs, reporting, and customer updates.
- Strong problem‑solving skills with the ability to troubleshoot issues and escape appropriately.
- High attention to detail and accuracy, particularly in order handling and invoicing.
- Ability to build strong working relationships with customers, dealers, and internal teams.
- Proficient in Microsoft Office, particularly Excel, Outlook, and reporting tools.
- Experience in automotive, EV, battery, aftermarket, or manufacturing environments would be an advantage.
- Customer‑focused and professional.
- Calm under pressure.
- Proactive and solutions‑oriented.
- Strong follow‑up and ownership mindset.
- Able to communicate confidently with stakeholders at different levels.
- Team player with a collaborative approach.
- Employee Assistance Program / Counselling.
- On‑site parking.
- Training and development.
- Company workwear provided.
- Gym discount.
- Free tea / coffee.
- 1:30pm finish on Fridays.
- Holidays 24 days + 8 bank holidays (FTE, pro‑rated).
- Quarterly bonus scheme.
- Specsavers vouchers.
Customer Liaison Coordinator - EV Battery Solutions in Belton employer: Autocraft Solutions Group
Contact Detail:
Autocraft Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Coordinator - EV Battery Solutions in Belton
✨Tip Number 1
Network like a pro! Reach out to people in the EV and automotive sectors on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the role of a Customer Liaison Coordinator. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples where you’ve successfully handled customer issues or logistical challenges. This will demonstrate that you’re not just a talker but a doer, which is exactly what they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Customer Liaison Coordinator role!
We think you need these skills to ace Customer Liaison Coordinator - EV Battery Solutions in Belton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Liaison Coordinator role. Highlight your experience in customer service, logistics, or supply chain operations, and show us how your skills align with our needs in the EV battery sector.
Show Off Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written and verbal communication prowess. Keep it clear, concise, and professional, just like you would when liaising with our customers and internal teams.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in customer service or logistics. This will show us you're ready to handle any issues that come your way.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Autocraft Solutions Group
✨Know Your Customer Liaison Role
Before the interview, make sure you understand the key responsibilities of a Customer Liaison Coordinator. Familiarise yourself with how to manage battery orders, coordinate transport, and handle customer communications. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Showcase Your Communication Skills
Since communication is at the heart of this role, prepare examples of how you've effectively communicated with customers or internal teams in the past. Think about times when you resolved issues or provided updates, as these stories will highlight your ability to be the voice of the customer.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This could involve logistics issues or customer service dilemmas. Showing that you can think on your feet and find solutions will impress the interviewers.
✨Familiarise Yourself with KPIs and Reporting
Since the role involves working with KPIs and reporting, brush up on your understanding of these concepts. Be prepared to discuss how you've used KPIs in past roles to track performance and improve service delivery. This will show that you’re not just a people person but also data-savvy.