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For Companies At a Glance
- Tasks: Join our team to deliver cutting-edge tech and support our customers directly.
- Company: Autocab is a leading provider of taxi booking and dispatch software, innovating the industry.
- Benefits: Enjoy hybrid working, 25 days holiday, free breakfast, and monthly Uber Eats vouchers.
- Why this job: Be part of a passionate team that values creativity and collaboration while making a real impact.
- Qualifications: Degree or 3+ years in a customer-facing role; strong communication and problem-solving skills required.
- Other info: Fluency in Spanish or Portuguese is a plus; enjoy a fun office environment with games.
The predicted salary is between 30000 - 42000 £ per year.
SERVICE DELIVERY TECHNICIAN
Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?
ABOUT US
We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.
We do this by creating award-winning software and working with our customers and employees to produce solutions that work.
We’re a passionate team who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud, and believe in working collaboratively to develop our expertise.
Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.
RESPONSIBILITIES
As a Service Delivery Technician, you’ll be joining our expanding Operations team at Autocab. The successful candidate will be part of our Service Delivery team, responsible for delivering the latest technology to our customers.
Responsibilities include:
- Ensuring all software updates are successful
- Providing training and communicating software changes directly to customers
- Building rapport with customers and demonstrating effective communication in a fast-paced environment
- Managing the installation of software updates on client sites
- Training customers on new software features
- Liaising with customers and other departments
- Managing own time effectively and monitoring team mailbox for inquiries
QUALIFICATIONS
We’d love to hear from you if you meet the following criteria:
- Degree educated or 3+ years in a customer-facing technical role
- Excellent teamworking and communication skills
- Ability to listen and interpret customer issues
- Strong problem-solving skills
- Attention to detail and multitasking abilities
- Proficiency in Microsoft Word and Excel
- Fluency in Spanish or Portuguese
WHAT WE CAN OFFER YOU:
CORE WORKING HOURS
- 9am – 5pm, Monday – Friday
- Hybrid working model – collab days on Wednesdays, Thursdays, and alternate Tuesdays
BENEFITS
From day one:
- 25 days’ holiday plus bank holidays
- Company pension scheme with Royal London
- Life Assurance – 24/7 cover, 2x your basic salary
- Bonusly reward and recognition platform
- Monthly Uber Eats vouchers
- Free breakfast on office days
- Employee Assistance Programme and access to virtual GP, physio, and mental health support services
- Office social area with pool, foosball, and table tennis
After passing probation:
- Medical insurance with Vitality
- Subsidised travel scheme for commuting
- L&D scheme for further qualifications and training
- Work from Anywhere scheme: up to 4 weeks per year to work remotely from anywhere
- Enhanced leave policies including family and sickness leave
OUR VALUES
We have five core values that guide us: customer centricity, collaboration, flexibility, passion, and transparency. These values are embedded in our interactions and drive our growth.
You will need to:
- Be customer-centric, valuing feedback and putting customers first
- Adopt a collaborative approach, demonstrating strong teamworking and listening skills
- Be flexible and proactive in problem-solving, thinking outside the box
- Be passionate, personable, and confident in building rapport with customers and colleagues
- Communicate transparently, honestly, and clearly in all interactions
If you are seeking a new challenge and want to make a difference, join the Autocab team.
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Service Delivery Technician employer: Autocab
Contact Detail:
Autocab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Technician
✨Tip Number 1
Familiarise yourself with Autocab's software and services. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your communication skills, especially in a customer-facing context. Since the role involves training customers and managing inquiries, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled technical issues in previous roles. This will highlight your capability to handle challenges that may arise in the Service Delivery Technician position.
✨Tip Number 4
If you speak Spanish or Portuguese, make sure to mention this during your interactions. Bilingual skills can set you apart from other candidates and are highly valued in this role.
We think you need these skills to ace Service Delivery Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing technical roles. Emphasise your problem-solving skills and any experience with software updates or training customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention how your values align with Autocab's core values, such as customer centricity and collaboration.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application of how you've successfully communicated with customers or team members in previous positions.
Highlight Language Proficiency: If you are fluent in Spanish or Portuguese, make sure to highlight this prominently in your application. This could set you apart from other candidates and demonstrate your ability to connect with a diverse customer base.
How to prepare for a job interview at Autocab
✨Showcase Your Customer-Centric Approach
Since the role emphasises customer centricity, be prepared to share examples of how you've prioritised customer needs in previous roles. Highlight any feedback you've received and how it influenced your work.
✨Demonstrate Teamwork Skills
Collaboration is key at Autocab. Be ready to discuss experiences where you worked effectively within a team. Mention specific projects or challenges where your teamwork made a significant impact.
✨Prepare for Technical Questions
As a Service Delivery Technician, you'll need to handle technical issues. Brush up on relevant software knowledge and be ready to explain how you've solved technical problems in the past, especially in customer-facing situations.
✨Exhibit Flexibility and Problem-Solving Skills
The job requires a proactive approach to problem-solving. Prepare to discuss scenarios where you had to think outside the box to resolve issues quickly and effectively, demonstrating your adaptability in fast-paced environments.
