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- Tasks: Join our team to manage the software delivery lifecycle and train clients on our innovative products.
- Company: Autocab is a leading provider of taxi and private hire booking software, dedicated to innovation and collaboration.
- Benefits: Enjoy 25 days holiday, hybrid working, free breakfast, and a bonus recognition platform from day one.
- Why this job: Be part of a passionate team that values creativity and customer-centric solutions in a dynamic environment.
- Qualifications: No specific qualifications required; just bring your problem-solving skills and enthusiasm for technology.
- Other info: Work from anywhere for up to 4 weeks a year and access mental health support services.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in building a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?
ABOUT US
Autocab are the leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.
We do this by creating award-winning software and working with our customers and employees to produce solutions that work.
We’re a passionate bunch who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud and believe in working collaboratively to develop our expertise.
Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect our employees and customers.
RESPONSIBILITIES
This is a critical business function and puts you at the centre of the software life cycle, giving you the opportunity to help to mould the finished article, the success of the software relies on you and your ability to get it installed and working on client sites in record time, whilst still adhering to the highest quality standards that our customers expect from us. An exciting and challenging role with no 2 days the same.
You’ll be part of our product delivery team working alongside our customers, Product Management, Development and Platform Delivery teams during the Alpha and Beta test phases of the product release life cycle, helping to refine the software into the finished article.
JOB REQUIREMENTS
· Owning the software delivery lifecycle and being the single point of contact
· Working alongside customers to test software in a live environment and training them on the features and benefits
· Gathering feedback from customers on the usability, stability, and performance of the software
· Reporting issues back to the development and product management teams and getting fixes/solutions implemented in lightening quick time
· Understanding business issues customers are facing and helping to come up with software solutions for the customer
· Using problem solving skills you’ll be able to add value in working with the wide delivery and support teams to enhance the offering to customers
· Training customers and their staff on software and features to ensure they get the full benefits from our product suite
· Assisting in writing use case scenarios and feeding back to the relevant teams
· Working with other teams to successfully role out software to the wider customer base once the Alpha & Beta test phases have successfully been completed.
· Helping to build initiatives to constantly improve and evolve the way the software is delivered to the end users
· Training internal teams on new products, features, and software
· Ensuring you meet set KPI’s for each project and track progress to achieve target dates
ABOUT YOU
We have five core values which we live and breathe by. We’re firm believers in practising what you preach and wanted our values to reflect our ethos, so you know from the off what you can expect of us:
· Customer centric – we work in partnership
· Collaborative – opinions and ideas matter
· Adaptable – pathing our own road by embracing change
· Passionate – driven with bundles of personality
· Straight up – honesty solves problems
COREWORKING HOURS
- 9am – 5pm, Monday – Friday
- Hybrid working model – our collab days are Wednesdays, Thursdays and alternate Tuesdays
BENEFITS
From day one:
- 25 days’ holiday (plus bank holidays) per annum
- Company
pension scheme with Royal London - Life Assurance – 24/7 life cover, 2x your basic salary
- Bonusly
rewardand recognition platform - Monthly Uber Eats vouchers
- Free breakfast on office days
- 24/7 confidential
EmployeeAssistanceProgramme - Access to Help@Hand which provides virtual GP, physio and mental health support services
- Office social area, which includes pool, foosball, and table tennis tables
After passing probation:
- Medical insurance with Vitality
- Subsidised travel scheme to commute into the office
- L&D Scheme to offer further qualifications, courses and training
- Work from Anywhere scheme: Up to 4 weeks available per annum to work from anywhere in the world
- Enhanced leave policies including family leave and sickness leave
If you are looking for a new challenge and keen to make a difference – come and join the Autocab family.
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Product Delivery Specialist employer: Autocab GPC Computer Software Ltd
Contact Detail:
Autocab GPC Computer Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Delivery Specialist
✨Tip Number 1
Familiarise yourself with the software delivery lifecycle. Understanding how each phase works will help you speak confidently about your role in the process during interviews and demonstrate your readiness to take ownership of the delivery.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. This will highlight your ability to adapt and find solutions, which is crucial for a Product Delivery Specialist.
✨Tip Number 3
Research Autocab's products and their impact on the taxi and private hire industry. Being knowledgeable about their offerings will allow you to engage in meaningful conversations during interviews and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your experience in training others on software. Highlighting your ability to communicate complex information clearly will demonstrate that you can effectively support customers and internal teams alike.
We think you need these skills to ace Product Delivery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Product Delivery Specialist. Focus on your problem-solving abilities, customer interaction, and any experience with software delivery lifecycles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully worked in collaborative environments and adapted to changes in previous roles.
Showcase Your Technical Skills: If you have experience with software testing or training, be sure to include this in your application. Highlight any technical skills that would be beneficial for understanding and delivering software solutions.
Demonstrate Customer-Centric Mindset: In your application, emphasise your commitment to customer satisfaction. Provide examples of how you've previously gathered feedback and implemented solutions based on customer needs.
How to prepare for a job interview at Autocab GPC Computer Software Ltd
✨Understand the Software Delivery Lifecycle
Familiarise yourself with the software delivery lifecycle, as this role is central to it. Be prepared to discuss how you would manage the process and ensure quality standards are met while working with clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled business issues in the past. Highlight your ability to gather feedback and implement solutions quickly, as this is crucial for the role.
✨Emphasise Collaboration
Since the role involves working closely with various teams, demonstrate your collaborative spirit. Share experiences where you successfully worked with others to achieve a common goal.
✨Be Customer-Centric
Illustrate your understanding of customer needs and how you can help them get the most out of the software. Prepare to discuss how you would train customers and gather their feedback effectively.