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- Tasks: Support the team with admin tasks and customer communication.
- Company: Join a dynamic service centre in Ipswich focused on teamwork and efficiency.
- Benefits: Enjoy 25 days holiday, healthcare plans, and discounts on various services.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Flexible working environment with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
We currently have exciting opportunities for a Service Centre Advisor based at our Ipswich service centre!
Responsibilities
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Qualifications
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to-face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
- Proficient IT skills.
Benefits:
- 25 days holiday
- 5% Employer Pension Contributions
- Company sick pay
- Company Funded Healthcare cash plan
- Life Assurance 4x annual salary
- Access to discounts and wellbeing hub
- Free annual eye test
- Cycle to work scheme.
- Technology scheme
Service Centre Agent - Ipswich employer: Auto Windscreens
Contact Detail:
Auto Windscreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Agent - Ipswich
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Centre Agent. Understanding the nuances of general administration duties and network scheduling systems will help you stand out during discussions.
✨Tip Number 2
Brush up on your communication skills, as this role requires effective interaction with both colleagues and customers. Practising clear and concise communication can give you an edge in interviews.
✨Tip Number 3
Demonstrate your ability to work independently and as part of a team. Think of examples from your past experiences where you've successfully balanced these two aspects, as they are crucial for this role.
✨Tip Number 4
Show your proactive nature by preparing questions about the company’s health and safety processes. This not only shows your interest but also your commitment to adhering to important protocols.
We think you need these skills to ace Service Centre Agent - Ipswich
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Service Centre Agent position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration, customer service, and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to work independently and as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, ability to manage workloads, and proactive approach to problem-solving.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Centre Agent role.
How to prepare for a job interview at Auto Windscreens
✨Showcase Your Communication Skills
As a Service Centre Agent, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both face-to-face and over the phone. Practice common interview questions with a friend to refine your responses.
✨Highlight Your Organisational Skills
The role requires strong planning and organisational abilities. Share specific examples from your past experiences where you successfully managed your workload or improved efficiency. This will show that you can handle the demands of the job.
✨Demonstrate Your Proactivity
Employers value candidates who take initiative. Prepare to discuss situations where you identified a problem and took steps to resolve it without being prompted. This will illustrate your proactive nature and self-motivation.
✨Familiarise Yourself with Health and Safety Protocols
Since adherence to Health and Safety processes is crucial, brush up on relevant protocols before the interview. Being knowledgeable about these practices will show your commitment to maintaining a safe working environment.
