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- Tasks: Support the team with admin duties and ensure smooth operations at our Derby service centre.
- Company: Join a dynamic team in a thriving service centre environment.
- Benefits: Gain valuable experience, flexible hours, and a supportive work culture.
- Why this job: Be part of a team that values communication and teamwork while making a difference.
- Qualifications: Strong communication skills and ability to work independently or in a team.
- Other info: Opportunity for growth and development in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
We currently have exciting opportunities for a Service Centre Advisor based at our Derby service centre!
Responsibilities:
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Qualifications:
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to-face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self-motivator and able to work on own initiative.
- Proficient IT skills.
Service Centre agent- Derby employer: Auto Windscreens
Contact Detail:
Auto Windscreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre agent- Derby
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about the company during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with customers and colleagues, try role-playing common scenarios with a friend. This will help you feel more confident when you're on the phone or face-to-face.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed your workload effectively in the past. This will demonstrate your ability to handle the demands of the Service Centre role.
✨Tip Number 4
Be proactive! If you have ideas on improving processes or enhancing customer service, share them during your interview. It shows you're not just a follower but someone who can contribute positively to the team.
We think you need these skills to ace Service Centre agent- Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Centre Advisor role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or how you present your experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Auto Windscreens
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Advisor. Familiarise yourself with the key tasks like administration duties, communication with customers and technicians, and health and safety processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve resolved issues or provided support to colleagues or customers. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Your Initiative
The job requires someone who can work independently and as part of a team. Be ready to share instances where you took the initiative to solve a problem or improve a process. This shows that you’re proactive and can handle the demands of the role without constant supervision.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as managing scheduling conflicts or dealing with difficult customers. Think through potential scenarios related to the job and how you would approach them. This preparation will help you respond thoughtfully and showcase your problem-solving skills.
