At a Glance
- Tasks: Support colleagues and customers while ensuring smooth operations in a dynamic service environment.
- Company: Join Auto Windscreens, a leading and innovative automotive glazing company.
- Benefits: Earn £14,560 annually with structured training and mentorship throughout your apprenticeship.
- Other info: Enjoy a vibrant workplace with a focus on health, safety, and professional development.
- Why this job: Kickstart your career with hands-on experience and growth opportunities in a supportive team.
- Qualifications: GCSE English and Maths at Grade 4 or above; strong communication and organisational skills.
The predicted salary is between 14560 - 14560 £ per year.
Hours: Monday - Friday, 9:00am - 5:00pm (35 hours per week)
Duration: 18 months
What’s On Offer
Annual wage: Starting Salary £14,560
About Auto Windscreens
Auto Windscreens is one of the UK’s leading and fastest-growing automotive glazing companies. As a multi-award-winning apprenticeship employer and part of the Markerstudy Group, we are committed to innovation, development, and investing in our people. From robotic lifting devices to advanced vehicle technology, we lead the industry in both training and service.
Responsibilities
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.
Your training
Your apprenticeship includes structured training and support throughout:
- Supported day-to-day by an experienced mentor at your base location
- Monthly visits from a training assessor
- Initial induction and training at head office (including uniform issue)
- Dedicated technical training days at head office during the programme
- 20% of your working hours spent in training or study
- Delivered by E.J. Markham & Son Ltd
What We’re Looking For
Essential qualifications
- GCSE English Language or Literature - Grade 4 or above
- GCSE Maths - Grade 4 or above
Skills and qualities
- Good communication skills
- Attention to detail
- Organisation and problem-solving skills
- Customer care and teamwork
- Patience and a positive attitude
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Centre Administrator in Portsmouth
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Auto Windscreens.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Auto Windscreens. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Service Centre Administrator in Portsmouth
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Auto Windscreens.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Auto Windscreens and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Auto Windscreens
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Auto Windscreens. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Auto Windscreens will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
