At a Glance
- Tasks: Resolve customer complaints and ensure a smooth service experience.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication and IT skills, with a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Overview
As a Customer Care Advisor, you'll investigate and resolve customer complaints, working towards fair and balanced outcomes that meet both customer expectations and business requirements.
You'll manage a varied caseload and work closely with teams across the business to ensure a smooth and professional service.
Responsibilities
- Investigate and resolve customer complaints in line with regulatory and company requirements
- Handle a wide range of queries including damage, hire vehicles, repairs, and technical concerns
- Work with customers to reach fair and mutually agreeable resolutions
- Keep accurate and detailed records of customer interactions
- Manage and resolve complex or ongoing customer issues
- Issue refunds or compensation where appropriate
- Produce clear written responses and reports outlining complaint investigations
- Work collaboratively with teams across the business
- Ensure all work meets regulatory and data protection requirements
- Monitor and respond to queries in the team inbox
- Negotiate costs with third parties where required
- Manage your workload effectively to meet deadlines and targets
Qualifications
- Strong communication skills, both written and verbal
- Good IT skills, including Microsoft Outlook, Word, and Excel
- A customer-focused approach with the ability to show empathy
- Strong organisational and time management skills
- The ability to prioritise and manage multiple tasks
- Confidence handling challenging situations professionally
- The ability to work independently and as part of a team
- A positive and flexible attitude towards change
- Respect for confidentiality and sensitive information
- What You'll Bring
- A passion for delivering excellent customer service
- Strong problem-solving skills
- Attention to detail
- The ability to stay calm under pressure
- A proactive approach to managing your workload
- #J-18808-Ljbffr
We think you need these skills to ace Customer Care Advisor
Customer Complaint Investigation
Conflict Resolution
Communication Skills
IT Skills (Microsoft Outlook, Word, Excel)
Empathy
Organisational Skills
Time Management
