At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve performance targets.
- Company: Join a dynamic contact centre with a focus on growth and development.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal and professional growth.
- Other info: Fast-paced environment with a culture of continuous improvement and collaboration.
- Why this job: Make a real impact by developing talent and enhancing customer experiences.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for an experienced and passionate
Team Manager to join our Contact Centre leadership team.
This is a key role responsible for leading, developing, and inspiring a team of Contact Centre Agents to deliver outstanding customer outcomes, achieve performance targets, and drive continuous improvement.
Working a full-time, fully flexible shift pattern
, you will play a key role in ensuring operational performance, colleague engagement, and customer experience are maintained across our Contact Centre.
As a Team Manager, you will take ownership of your team’s performance, capability, and success.
You will combine strong people leadership with commercial awareness, using data and insight to make informed decisions, improve operational performance, and create a culture where colleagues can thrive.
Key Responsibilities
- Own team performance, delivering against customer, quality, productivity, SLA, and KPI targets through effective leadership and data-led decision making.
- Lead, coach, and develop Contact Centre Agents, creating an engaged, inclusive, and high-performing team culture.
- Champion exceptional customer outcomes, ensuring compliance, quality standards, and proactive risk management.
- Drive continuous improvement by identifying efficiencies, implementing best practice, and supporting operational change.
- Build accountability, collaboration, and a culture of getting everything right the first time while developing future talent.
- What We’re Looking For
You’ll be a confident and experienced people leader who can inspire others, make decisions, and deliver results in a fast‑paced contact centre environment.
You will have
- Experience leading and developing teams within a customer service or contact centre environment.
- Strong coaching and performance management skills.
- The ability to use data and insight to drive decisions and improvements.
- Excellent communication and stakeholder management skills.
- A proactive approach with the ability to manage change and competing priorities.
- A genuine passion for delivering great customer experiences and developing people.
- #J-18808-Ljbffr
Team Manager - Contact Centre in Chesterfield employer: Auto Windscreens
Auto Windscreens is an exceptional employer, offering a hands-on apprenticeship that not only leads to a Level 3 qualification but also provides a supportive and innovative work environment. With experienced mentors, structured training, and a commitment to employee development, you will gain valuable skills in the automotive industry while working with cutting-edge technology. Located in Manchester, this forward-thinking company prioritises your growth and success, making it an ideal place to kick-start your career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Contact Centre in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Windscreens. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Windscreens before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Manager - Contact Centre in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Windscreens:Your cover letter is your chance to shine! Tell us why you want to work at Auto Windscreens specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Windscreens!
How to prepare for a job interview at Auto Windscreens
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
