Auto Windscreens is seeking an experienced Shift Manager to join our Contact Centre leadership team. This key role provides real-time leadership during periods of changing demand, ensuring we deliver an exceptional service to our customers.
The role operates on a 4 on, 4 off rotating shift pattern across 12-hour day and late shifts. You will lead during your shift, support Team Managers, monitor performance, resolve escalations and ensure colleagues have the support they need to succeed.
#J-18808-LjbffrReal-Time Contact Centre Operations Lead in Chesterfield employer: Auto Windscreens
Auto Windscreens is an exceptional employer, offering a hands-on apprenticeship that not only leads to a Level 3 qualification but also provides a supportive and innovative work environment. With experienced mentors, structured training, and a commitment to employee development, you will gain valuable skills in the automotive industry while working with cutting-edge technology. Located in Manchester, this forward-thinking company prioritises your growth and success, making it an ideal place to kick-start your career.
