Auto Windscreens is seeking an experienced Shift Manager to join our Contact Centre leadership team. This key role provides real-time leadership during periods of changing demand, making critical decisions to deliver exceptional service to customers, and supporting Team Managers.
You will work on a 4 on, 4 off rotating schedule across 12-hour day and late shifts, act as the operational lead, monitor performance, resolve escalations, and ensure colleagues have the support they need to succeed.
#J-18808-Ljbffr
Real-Time Contact Centre Lead (4-on, 4-off) in Chesterfield employer: Auto Windscreens
Auto Windscreens is an exceptional employer, offering a hands-on apprenticeship that not only leads to a Level 3 qualification but also provides a supportive and innovative work environment. With experienced mentors, structured training, and a commitment to employee development, you will gain valuable skills in the automotive industry while working with cutting-edge technology. Located in Manchester, this forward-thinking company prioritises your growth and success, making it an ideal place to kick-start your career.
