Reports To: Marketing Manager
Hours: Mon-Fri 37 hours (Between 9am - 5:30pm)
Role Overview
As an Enquiry Management Executive, your role is focused on handling, nurturing, and converting digital leads/enquiries for both Sales and Aftersales.
As the first point of contact you will be responsible for creating a lasting first impression and maintaining a seamless customer journey.
This role sits at the core of our business, aligning both our marketing and sales strategies to help convert leads and drive business growth, whilst keeping customer experience a top priority.
If contributing to shaping a new business is exciting to you, this is the time to join Auto West London.
Key Responsibilities
- Responding to and qualifying online enquiries in a timely manner, following a defined business process, working with the dealership sales team to bring customersinto the dealership for test drives and to close sales
- Stay informed of OMODA | JAECOO products and offers, to have relevant conversations with customers.
- Work closely with Sales, Aftersales, and Marketing teams to streamline communication and improve customer touchpoints.
- Ensure the customer contact strategy is followed and there is a successful outcome.
- Ensure high levels of data quality, following best practices and continuously improving collection methods whilst ensuring they are correct, and compliant with GDPR.
Skills & Experience
- Comfortable communicating to customers by phone, text message and email.
- Experience in car retail is useful, but not a pre-requisite
- Basic understanding of CRM systems and database management would be beneficial.
- Excellent communication skills (written and verbal).
- Organised, detail-oriented, and able to work in a fast paced environment.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Pinewood or Dealerweb is advantageous.
- A passion for customer service and xperience within a customer facing role.
What We Offer
- Competitive salary, benefits and car scheme.
- An opportunity to make your mark with a growing business including progression into other roles.
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Enquiry Management Executive in Chiswick employer: Auto West London
Auto West London is an exceptional employer, offering a dynamic and supportive work environment in Wandsworth for Senior/Diagnostic Technicians. With a focus on high-quality workmanship and continuous growth, employees benefit from brand and technical training opportunities, a competitive salary, and a positive culture that encourages career development as the Aftersales operation expands. Join a team that values pride in work and clear communication while being part of building a strong technical culture from the ground up.
