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For Companies At a Glance
- Tasks: Engage with customers to understand their leasing needs and provide tailored guidance.
- Company: Join Autotrader, the UK's leading automotive marketplace with a vibrant culture.
- Benefits: Competitive salary, share options, 28 days holiday, and comprehensive medical coverage.
- Why this job: Be part of a dynamic team transforming the car leasing experience for customers.
- Qualifications: Sales experience and strong customer service skills are essential.
- Other info: Enjoy a hybrid working model with excellent career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.
Working Hours
Our Account Managers work a 37.5‑hour week over a 4‑week rota cycle. In the 4‑week cycle, you will work:
- One weekend
- One week of evening shifts until 8 pm with a later start in the morning
Sales & Customer Service Expectations
Balancing your customer service skills, you’ll also be expected to demonstrate your sales acumen with tenacity, working towards KPIs and objectives. Rest assured, we’ll handle lead generation, allowing you to focus your efforts on engaging customers with enthusiasm and delivering exceptional customer service.
What we’re looking for
- Previous experience working in a sales environment is essential; this could be a face‑to‑face or phone environment.
- You will have experience in achieving targets or KPIs.
- You’ll have a passion for customer service and be able to demonstrate excellent interpersonal, negotiating, objection‑handling and influencing skills.
- Organised and will be able to prioritise effectively.
- Motivated, resilient, and a team player who enjoys collaborating as part of a wider team.
- Strong written and verbal communication skills with an eye for accuracy and attention to detail.
About Autotrader
Autotrader is the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we’re best known for but we’re also the place for pretty much everything else on wheels, from e‑bikes to caravans. In the automotive world, change is a constant, that’s why we take our job of untangling the complex car‑buying journey very seriously. At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About the job
We’re looking for Account Managers to join our Leasing team based in our Hemel Hempstead office. At Autotrader, we pride ourselves on offering a diverse array of options to our consumers, spanning from pre‑owned to brand‑new vehicles. Continuously innovating to enhance our online marketplace experience and choice, we’ve now expanded to include a comprehensive selection of car and van leasing deals, which is precisely where this role comes into play. Working within our Leasing community, you’ll engage with customers to understand their leasing requirements. While some customers will arrive with a clear idea of their next vehicle, others may need guidance. Notably, 50% of our customers are new to leasing, which is why you’ll play a pivotal role in qualifying and assessing their needs effectively. Every customer is different, so a collaborative and customer‑first approach is vital for this role. This approach, combined with great questioning and active listening skills, will help you establish rapport, address challenges, and provide tailored guidance throughout the customer’s leasing journey.
Compensation & Benefits
- Salary of £35,000 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. Shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares.
- 28 days’ holiday per year, in addition to bank holidays and half‑day closures on Christmas and New Year’s Eve.
- Pension scheme: standard contributions 7% and employee contributions 5%.
- Comprehensive private medical coverage, enhanced family leave provisions, a car salary‑sacrifice scheme, share‑save options, and more.
- 24/7 online GP and dentist access, specialist support for assisted fertility, gender dysphoria, menopause, period care plans and more.
- Hybrid model – Connected Working – combines the best of both worlds with a minimum of 3 days a week in the office for collaboration and connection.
Account Manager (Leasing) in Hemel Hempstead employer: Auto Trader
Contact Detail:
Auto Trader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (Leasing) in Hemel Hempstead
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Autotrader's values and mission. This way, when they ask how you align with their culture, you can hit them with specific examples that show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and customer service skills, as these are key for the Account Manager role.
✨Tip Number 3
Be ready to share your success stories! Think of times when you smashed your KPIs or turned a challenging customer situation around. These anecdotes will help you stand out and demonstrate your tenacity.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager (Leasing) in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Customer Service: When answering the application questions, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love to see that genuine passion!
Highlight Your Sales Experience: Make sure to mention any previous sales experience you have, especially if it involves achieving targets or KPIs. We want to know how you've demonstrated tenacity in a sales environment, so don’t hold back on those success stories!
Be Organised and Detail-Oriented: As an Account Manager, organisation is key! In your written application, showcase your ability to prioritise tasks and pay attention to detail. This will help us see that you can handle the diverse needs of our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Auto Trader
✨Know Your Stuff
Before the interview, make sure you understand Autotrader's values and how they align with your own. Research the company’s approach to customer service and sales, especially in the leasing sector. This will help you answer questions more confidently and show that you're genuinely interested.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully met KPIs or targets. Be ready to discuss how you handled objections and influenced customers. This will demonstrate your sales acumen and ability to thrive in a target-driven environment.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide relevant answers but also show your interpersonal skills. Remember, the role requires understanding customer needs, so showcasing this skill in the interview is key.
✨Be Yourself
Autotrader values diversity and individuality, so don’t be afraid to let your personality shine through. Share your passion for customer service and how you work collaboratively within a team. Authenticity can set you apart from other candidates!
