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- Tasks: Lead a dynamic team to deliver top-notch customer service and ensure site profitability.
- Company: Join a reputable bodyshop in Worcester with a focus on excellence.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Proven leadership skills and experience in a managerial role within a bodyshop.
- Other info: Great opportunity for career growth in a thriving industry.
Basic Salary: £45,000-£50,000 + Bonus
Location: Worcester
Hours: Monday to Friday 8am-5pm
We are looking to recruit a Bodyshop Manager for a body shop in Worcester to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Bodyshop Manager
- Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan.
- Engage with key members of the team to agree output targets and provide feedback on the previous day's performance.
- Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan.
- Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly.
- Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team.
- Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities.
Skills and Qualifications of a Bodyshop Manager
- Strong organisational skills
- Flexible work attitude
- Ability to effectively deliver site performance and profitable growth
- Excellent leadership skills, technical expertise.
- Strong communication skills for customer service and team communication.
- Strong leadership qualities
- Experience in the Managerial position in a Bodyshop or similar environment
If you think you are a good fit for this Bodyshop Manager role, please contact Shauna @ Auto Skills and state reference job number 53042.
Bodyshop Manager in Worcester employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about opportunities at bodyshops. A friendly chat can sometimes lead to job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to bodyshop management. Think about how you would handle customer complaints or motivate your team. We want you to shine and show off your leadership skills!
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, bring along examples of your past successes in managing a bodyshop. Numbers and stats can really help demonstrate your ability to drive profitability and performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who can deliver exceptional customer service in the bodyshop environment.
We think you need these skills to ace Bodyshop Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bodyshop Manager role. Highlight your leadership skills and experience in managing a team, as well as any relevant technical expertise. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional customer service and managed a successful team in the past. Let us know what makes you tick!
Show Off Your Organisational Skills: As a Bodyshop Manager, strong organisational skills are key. In your application, give us a glimpse of how you’ve effectively managed operations and improved site performance in previous roles. We love seeing candidates who can juggle multiple tasks with ease!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Auto Skills UK
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Bodyshop Manager role. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you demonstrate your understanding of what’s required and how you can contribute to the team.
✨Showcase Your Leadership Skills
As a Bodyshop Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight how you motivated your team to achieve targets and improved customer service, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Since delivering exceptional customer service is crucial, think of scenarios where you handled customer complaints or improved the customer experience. Be ready to discuss these situations in detail, showcasing your problem-solving skills and ability to maintain a positive customer journey.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance metrics, or future business opportunities. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
