At a Glance
- Tasks: Lead a high-performing Aftersales department and ensure exceptional customer satisfaction.
- Company: Dynamic dealership in Stoke on Trent with a focus on leadership and development.
- Benefits: Earn £70,000+ OTE, enjoy performance bonuses, and receive manufacturer training.
- Other info: Join a modern dealership with genuine career progression opportunities.
- Why this job: Make a real impact while driving performance and developing a talented team.
- Qualifications: Experience in automotive aftersales management and strong leadership skills required.
The predicted salary is between 70000 - 70000 £ per year.
Location: Stoke On Trent
Salary: £40,000 Depending on Experience & Bonus: 70,000+ OTE
Job Type: Full-Time, Permanent
Ready to lead a high-performing Aftersales department where your leadership makes the difference? This is an outstanding opportunity for an experienced Service Manager / Aftersales Manager to take the lead of a busy dealership's aftersales operation in Stoke on Trent. Offering an OTE of £70,000+, performance-related bonus, manufacturer training and genuine long-term career progression, this role is ideal for an ambitious leader who thrives on developing people, driving performance and delivering exceptional customer satisfaction.
As the leader of the Aftersales department, you'll oversee the day-to-day operation of the workshop and service team, ensuring operational excellence while creating an outstanding customer experience and delivering strong commercial performance.
Why You'll Want This Job
- £70,000+ OTE
- Performance-Related Bonus
- Company Vehicle or Car Allowance
- Manufacturer Training & Development
- Employee Discount Scheme
- Genuine Career Progression Opportunities
- Modern Dealership Environment
- High-Performing Aftersales Team
- Long-Term Career Stability
The Role
As Service Manager, you'll be responsible for leading the Aftersales department, ensuring exceptional customer satisfaction while driving workshop performance, profitability and manufacturer compliance.
Key responsibilities include:
- Leading, motivating and developing the Service Advisors, Workshop Controller and Technician team
- Driving workshop productivity, efficiency and labour utilisation
- Delivering exceptional customer service and improving customer satisfaction scores (CSI)
- Managing departmental profitability and achieving operational targets
- Planning workshop loading to maximise efficiency and technician productivity
- Ensuring manufacturer standards, warranty procedures and service campaigns are completed correctly
- Monitoring department performance and implementing continuous improvements
- Maintaining compliance with Health & Safety and manufacturer requirements
About You
This opportunity would suit someone currently working as a:
- Service Manager
- Aftersales Manager
- Senior Service Manager
- Service Operations Manager
You'll also have:
- Previous automotive aftersales management experience
- Strong leadership and people management skills
- Excellent commercial awareness with a strong understanding of departmental profitability
- Experience managing workshop efficiency and customer satisfaction
- Excellent communication and problem-solving skills
Apply Today
This is a fantastic opportunity to join a forward-thinking dealership that values strong leadership, invests in its people and offers genuine long-term career progression. If you're an experienced Service Manager / Aftersales Manager looking to lead a successful Aftersales department while maximising your earning potential, we'd love to hear from you. Apply now for immediate consideration.
For more information or to apply for this position for Automotive Service/ Aftersales Advisor, please contact Kieran at Auto Skills UK quoting Job Reference 54168.
