At a Glance
- Tasks: Lead a high-performing service department and drive exceptional customer experiences.
- Company: Join a growing commercial vehicle dealership with a supportive culture.
- Benefits: Competitive salary, performance bonuses, pension scheme, and career progression.
- Other info: Ongoing training and long-term career stability in the commercial vehicle sector.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in truck dealerships and strong customer service skills required.
An excellent opportunity has arisen for an experienced Service Manager. We are seeking a proven leader with a strong background in truck dealerships who can drive departmental performance, maximise profitability, and deliver exceptional levels of customer service. The successful candidate will be responsible for overseeing the entire aftersales operation, ensuring both the front-of-house and workshop teams operate efficiently and achieve business objectives. This role would suit an experienced Service Manager, Aftersales Manager, or Senior Service Leader looking to take ownership of a high-performing service department.
Key Responsibilities
- Take full responsibility for the day-to-day operation of the Service Department.
- Manage departmental budgets, profitability, and financial performance.
- Monitor and improve key performance indicators including labour sales, efficiency, productivity, recovery rates, and customer satisfaction.
- Develop and implement strategies to drive service revenue and long-term business growth.
- Ensure departmental targets are achieved and exceeded where possible.
- Produce regular management reports and performance analysis.
Customer Experience
- Lead the delivery of outstanding customer service throughout the service journey.
- Manage and resolve escalated customer concerns and complaints professionally and effectively.
- Monitor customer satisfaction scores and implement improvement plans where required.
- Develop customer retention strategies and identify opportunities to increase repeat business.
- Maintain strong relationships with fleet customers and key accounts.
Team Management
- Lead, mentor, and develop Service Advisors, Workshop Controllers, and Workshop Supervisors.
- Oversee recruitment, onboarding, training, and succession planning within the department.
- Conduct performance reviews and manage individual development plans.
- Foster a positive, high-performance culture focused on teamwork and accountability.
- Ensure staffing levels are appropriate to meet operational demands.
Operational Excellence
- Work closely with workshop leadership to maximise technician productivity and workshop efficiency.
- Ensure all work is completed in line with manufacturer standards and company procedures.
- Maintain compliance with all health & safety, DVSA, and regulatory requirements.
- Drive continuous improvement initiatives across the department.
- Ensure warranty processes and service administration are completed accurately.
Candidate Requirements
- Previous experience as a Service Manager within a truck, HGV, or commercial vehicle dealership.
- Strong background managing both workshop and front-of-house service operations.
- Proven track record of achieving departmental profitability and operational targets.
- Experience leading and developing large service teams.
- Excellent customer service and complaint resolution skills.
- Strong commercial awareness and financial management capability.
- Knowledge of dealership systems, service processes, and manufacturer standards.
- Full UK Driving Licence.
Desirable
- Commercial Vehicle, HGV, or Truck manufacturer experience.
- Technical understanding of vehicle maintenance and repair operations.
- Experience managing fleet, contract maintenance, or key account customers.
What's on Offer?
- Competitive salary package based on experience.
- Performance-related bonus structure.
- Company pension scheme.
- Career progression opportunities within a growing business.
- Ongoing leadership and manufacturer training.
- Supportive senior management team.
- Long-term career stability within the commercial vehicle sector.
Please contact Luke @ Auto Skills
Service Manager employer: Auto Skills UK
As a Service Manager at our company, you will join a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries, performance-related bonuses, and ongoing training opportunities, we are committed to fostering a culture of excellence and teamwork. Located in a thriving area, this role offers the chance to lead a high-performing service department while ensuring exceptional customer satisfaction and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the truck dealership world. Attend industry events or join relevant online groups. You never know who might have the inside scoop on a Service Manager role that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by practising common questions specific to service management. Think about how you’d handle customer complaints or improve departmental performance. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you’ve successfully managed teams and improved customer satisfaction. Highlighting your experience in driving profitability will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can take ownership of their roles and drive success in our service departments.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in truck dealerships and any leadership roles you've held. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven performance and improved customer satisfaction in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team's success. Keep it engaging and relevant to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Auto Skills UK
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to the service department. Be ready to discuss how you've previously managed budgets, maximised profitability, and improved customer satisfaction scores. This shows you understand the financial side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you mentored staff or resolved conflicts. Highlighting your ability to foster a positive culture and develop talent will resonate well with interviewers looking for a strong leader.
✨Customer Service is Key
Be ready to talk about your approach to delivering exceptional customer service. Share stories of how you've handled escalated complaints or improved customer retention strategies. This will demonstrate your commitment to maintaining high standards in customer experience.
✨Understand the Industry
Familiarise yourself with current trends in the truck dealership sector, including any challenges and opportunities. Showing that you're knowledgeable about the industry will help you stand out as a candidate who is not only qualified but also genuinely interested in the field.
