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- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in Gloucester, known for its excellent service.
- Benefits: Enjoy free parking, life assurance, wellbeing services, and staff discounts.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact Ryan McArthur at Auto Skills for more details.
SERVICE ADVISOR
Salary = £29.000 to £32,000 Per Annum
Working Hours – 0830am to 17.00pm Monday to Friday
40 hours per week
Location – Gloucester
My client one of the leading Commercial Main Dealers is looking to expand their service department and requires an experienced Service Advisor / for their Gloucester Depot.
Responsibilities of a Service Advisor
Writing orders for repair work
Monitoring the repair process and keeping all customers informed.
Up selling after sales services
Ensuring workshop is working to 100% productivity by scheduling customer orders
Skills and Qualifications of a Service Advisor
Excellent communication skills
Kerridge experience hugely beneficial
Second to none Customer Service skills
Enthusiasm and is hard working
Self-motivated and a team player
Previous Technical / Mechanical background would be a clear advantage
Motor trade experience is essential
Come March the position will also include shifts at the Swindon depot for 1 or 2 days per week for a period of time which will come with fuel allowance to cater for additional mileage.
Please apply on line or for any further questions dont hesitate to give me a call on (phone number removed)
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various customer situations, as this will showcase your problem-solving skills and customer service orientation.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully arranged bookings, managed customer requirements, and upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Provide examples of how you've met customer needs and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Experience
Be prepared to discuss your previous experience as a Service Advisor in detail. Highlight specific examples where you successfully managed bookings, upsold services, or resolved customer issues. This will show that you have the skills they are looking for.
✨Familiarise Yourself with DMS Systems
Since knowledge of systems like Kerridge or Pinnacle is essential, brush up on these or similar DMS systems before the interview. Being able to discuss your familiarity with these tools will demonstrate your readiness for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
