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- Tasks: Help customers with service bookings and ensure smooth workshop operations.
- Company: Join a dynamic car dealership in Newcastle, known for its friendly team culture.
- Benefits: Enjoy a competitive salary, pension scheme, and 25 days holiday that grows with you.
- Why this job: Be part of a supportive team where your hard work leads to career progression and customer satisfaction.
- Qualifications: Previous experience as a Service Advisor and knowledge of DMS systems required.
- Other info: Work Monday to Friday with occasional Saturday shifts; great for balancing studies or personal life.
The predicted salary is between 26000 - 28000 £ per year.
Basic Salary: From £26,000 to £28,000 OTE: Up to £34,000
Location: Newcastle
Hours: Monday to Friday 08:00-17:30, 1 in 2 Saturdays 08:00-12:00
Benefits:
- Pension scheme
- 25 days holiday increasing with length of service
- Career progression
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Lucy @ Auto Skills and quote job number: 51265.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, being able to articulate your past successes in this area during an interview can set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry, especially in Newcastle. Attend local events or join online forums where you can connect with current Service Advisors or dealership staff who might provide insights or even referrals.
✨Tip Number 4
Prepare for common interview questions related to customer service and handling difficult situations. Being ready with examples from your previous experience will show that you can handle the responsibilities of the role effectively.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully arranged bookings, managed customer requirements, and upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Provide examples of how you've met customer expectations and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service and how you've handled difficult situations. Highlight your ability to communicate effectively and ensure customer satisfaction.
✨Demonstrate Your Technical Knowledge
Familiarity with DMS systems like Kerridge or Pinnacle is crucial. Brush up on your knowledge of these systems and be ready to explain how you've used them in past roles. This will show that you can hit the ground running.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role. Think of examples where you've successfully upsold products or services in the past. Be ready to discuss your strategies and how you approach customers to maximise sales without being pushy.
✨Research the Company and Its Values
Understanding the car dealership's values and services will help you align your answers with what they are looking for. Show genuine interest in their operations and be prepared to discuss how you can contribute to their success.
