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- Tasks: Assist customers with service bookings and ensure their needs are met.
- Company: Join a dynamic team in the automotive industry focused on quality service.
- Benefits: Enjoy a competitive salary, overtime, bonuses, and potential for permanent employment.
- Other info: Flexible working hours from Monday to Wednesday, 8am to 6pm.
- Why this job: Perfect for those who love customer interaction and thrive in a fast-paced environment.
- Qualifications: Previous experience as a Service Advisor and knowledge of DMS systems required.
The predicted salary is between 26000 - 36000 £ per year.
Basic Salary - £12.50 + overtime + bonus
Working Hours - Monday - Wednesday 8am till 6pm
Location - Sidcup
On going contract with potential to go permanent
Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.
Responsibilities of a Service Advisor:
- Take Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Meeting and greeting service customers and identifying their service requirements.
- Updating customers with technical issues.
- Dealing with complaints.
- Seize opportunities for up selling products.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Must be money motivated with confidence in up selling.
- Must be fully customer focused, presentable and professionally dressed.
- Ability to thrive within a busy service department.
- Full clean UK Driving Licence.
If you are interested in hearing more and applying for this Service Advisor vacancy, then please contact Kelsey @ Auto Skills UK and quote reference number: 51498.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and upselling products. Prepare examples from your past experience where you successfully resolved customer issues or increased sales, as this will show your commitment to quality service.
✨Tip Number 3
Make sure to highlight your flexibility and can-do attitude during any conversations or interviews. Employers love candidates who can adapt to changing situations, so be ready to share instances where you've demonstrated this trait.
✨Tip Number 4
Network with current or former Service Advisors to gain insights into the role and the company culture. This can provide you with valuable information that you can use to tailor your approach when applying through our website.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Emphasise your customer service skills and any relevant knowledge of DMS systems like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your flexible attitude and commitment to quality customer service. Mention specific examples of how you've successfully handled customer complaints or upselling in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to thrive in a busy environment and your money motivation for upselling products.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Auto Skills UK
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or complaints, demonstrating your commitment to quality service.
✨Familiarise Yourself with DMS Systems
Since knowledge of systems like Kerridge or Pinnacle is essential, make sure you brush up on these or similar DMS systems. Be ready to discuss your experience with these tools and how they can enhance your efficiency in the role.
✨Demonstrate Your Up-Selling Confidence
The job requires a money-motivated attitude with confidence in up-selling. Prepare to share specific instances where you successfully identified opportunities to upsell products or services, highlighting your persuasive skills.
✨Dress Professionally and Be Presentable
First impressions matter! Ensure you dress professionally for the interview, reflecting the standards expected in the role. This shows that you take the opportunity seriously and understand the importance of being presentable in a customer-facing position.