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For Companies At a Glance
- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in Hull, known for its excellent customer service.
- Benefits: Enjoy a competitive salary with OTE potential and a supportive team environment.
- Why this job: Be part of a vibrant team where your contributions directly impact customer satisfaction.
- Qualifications: Previous experience as a Service Advisor and knowledge of DMS systems required.
- Other info: Full manual UK driving licence is essential for this role.
The predicted salary is between 28000 - 37000 £ per year.
Basic Salary - £28,000 OTE - £37,000
Location - Hull
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Skills and quote job number: 51725.
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Think of examples from your previous roles where you successfully upsold services or products, as this will be crucial in your new role and can set you apart during discussions.
✨Tip Number 3
Research the car dealership's reputation and customer service approach. Being knowledgeable about their values and how they interact with customers will help you align your answers during any interviews and show that you're genuinely interested in the position.
✨Tip Number 4
Prepare to discuss your experience in managing service bookings and workshop efficiency. Think of specific instances where you improved processes or customer satisfaction, as these examples will highlight your suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've arranged bookings, managed customer requirements, and successfully upsold services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work as part of a team. Provide examples of how you've met customer needs and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Upselling Skills
Since upselling is a key part of the role, prepare examples of how you've successfully upsold services or products in the past. Be ready to discuss specific situations where you identified customer needs and offered solutions.
✨Familiarise Yourself with DMS Systems
Knowledge of systems like Kerridge, 1 Link, or Pinnacle is crucial. Brush up on your understanding of these systems and be prepared to discuss how you've used them in previous roles. This will show that you're ready to hit the ground running.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
