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- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership that values teamwork and enthusiasm.
- Benefits: Enjoy onsite parking, a great pension, life cover, and bonus schemes.
- Why this job: Be part of a supportive culture while enhancing your customer service skills.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Work Monday to Friday with alternate Saturday shifts.
The predicted salary is between 24000 - 32000 £ per year.
Salary - Up to £32,000 plus bonus
Location - Royston
Hours - Mon - Fri 08:00am - 18:00pm, alternate Saturdays 08:00am - 13:00pm
Benefits - Onsite parking, great pension, life cover, and bonus schemes.
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Kelsey @ Auto Skills and quote job number: 50890.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how to effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your previous experience in detail. Be ready to share specific examples of how you've successfully managed customer bookings and handled service department operations in your past roles.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully arranged bookings and upsold services in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Provide examples of how you've met customer requirements and contributed to a positive workshop environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Know Your Systems
Familiarise yourself with Kerridge, 1 Link, or Pinnacle systems. Being able to discuss your experience with these DMS systems will show that you are prepared and knowledgeable about the tools you'll be using.
✨Demonstrate Upselling Skills
Prepare examples of how you've successfully upsold services in the past. This could include specific situations where you identified customer needs and recommended additional services, showcasing your ability to drive sales.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Highlight any experiences where you went above and beyond to meet customer expectations, as this role requires a strong commitment to customer satisfaction.
✨Show Enthusiasm and Team Spirit
As a Service Advisor, being a team player is crucial. Convey your enthusiasm for working in a team environment and share examples of how you've collaborated with colleagues to achieve common goals.
