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For Companies At a Glance
- Tasks: Manage service bookings and ensure customer satisfaction in a dynamic car dealership environment.
- Company: Join a vibrant car dealership known for its commitment to quality service and teamwork.
- Benefits: Enjoy a competitive salary with OTE, plus opportunities for growth and development.
- Why this job: Be part of a supportive team where your contributions directly impact customer experiences.
- Qualifications: Previous experience as a Service Advisor and knowledge of DMS systems required.
- Other info: A full manual UK driving licence is essential for this role.
Basic Salary - £28,000 OTE - £35,000
Location - Colchester
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Skills and quote job number: 51729.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers, making them feel valued and informed.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide insights into the dealership's culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experience where you successfully handled customer inquiries or resolved issues, as this will showcase your problem-solving skills.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've successfully upsold services and managed customer bookings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how this experience will benefit the team.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to work in a team. Mention any specific achievements related to upselling or improving customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Upselling Skills
Since upselling is a key part of the role, prepare examples of how you've successfully upsold services or products in the past. Be ready to discuss your strategies and the outcomes, as this will showcase your ability to drive sales.
✨Familiarise Yourself with DMS Systems
Knowledge of systems like Kerridge, 1 link, or Pinnacle is crucial. Brush up on your understanding of these systems and be prepared to discuss how you've used them in previous roles. This will demonstrate your technical competence and readiness for the job.
✨Prepare for Customer Scenarios
Think about common customer scenarios you might encounter as a Service Advisor. Prepare responses that highlight your problem-solving skills and customer service approach. This will show that you're ready to handle real-life situations effectively.
