At a Glance
- Tasks: Assist customers with vehicle service needs and ensure smooth communication between them and the workshop.
- Company: Leading global commercial vehicle dealer expanding their service department.
- Benefits: Competitive salary, Monday to Friday shifts, and a supportive team environment.
- Other info: Opportunity for career growth in a thriving company.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Excellent communication skills and a passion for customer service; motor trade experience preferred.
The predicted salary is between 28000 - 30000 £ per year.
Location - Manchester
Salary - £28,000 to £30,000 DOE
Monday to Friday - 08:00am to 17:30pm
Day Shift 42.5 Hours
My client, one of the leading Commercial Main Dealers globally, is looking to expand their service department and requires an experienced Commercial Vehicle Service Advisor for their Manchester Depot.
- Understand and adhere to Service Core Process as set by the Brand and Company
- Carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
- Inform customers of outstanding recall campaigns and arrange for work to be completed
- Clarify for the customer and workshop the basis for the repair - Retail / Fleet / Warranty
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Promote additional workshop services/repairs where applicable
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach
- Carry out daily update calls to customers on vehicle progress in the workshop
- Follow up all 'No Show' bookings
Skills and Qualifications of a Service Advisor
- Excellent communication skills
- Second to none Customer Service skills
- Enthusiasm and hard working
- Self-motivated and a team player
- Previous Technical / Mechanical background would be a clear advantage
- Motor trade experience is essential
Service Advisor in Ringway employer: Auto Skills UK
Auto Skills UK is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, opportunities for overtime, and a flexible 4-on 4-off shift pattern, employees can enjoy a healthy work-life balance while advancing their careers in a dynamic workshop environment in Brighouse.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Ringway
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Auto Skills UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Auto Skills UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Ringway
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Auto Skills UK:Your cover letter is your chance to shine! Tell us why you want to work at Auto Skills UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Auto Skills UK!
How to prepare for a job interview at Auto Skills UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
