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- Tasks: Arrange service bookings, ensure customer satisfaction, and upsell additional services.
- Company: Prominent car dealership in Redcar with a strong team culture.
- Benefits: Basic salary of £28,000, OTE of £37,000, and various employee benefits.
- Why this job: Join a dynamic team and enhance customer experiences while earning great rewards.
- Qualifications: At least 2 years of experience and proficiency with DMS systems like Kerridge.
- Other info: Enjoy a Monday to Friday schedule with no weekend work.
The predicted salary is between 28000 - 37000 £ per year.
A prominent car dealership in Redcar is seeking a dedicated Service Advisor to join their team. The ideal candidate will have at least 2 years of experience and be proficient with DMS systems like Kerridge.
Responsibilities include:
- Arranging service bookings
- Ensuring customer satisfaction
- Upselling additional services
This role offers a basic salary of £28,000 with an OTE of £37,000 and no weekend work, along with various employee benefits.
Service Advisor - Upsell & Customer Care (Mon-Fri, Redcar) employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Upsell & Customer Care (Mon-Fri, Redcar)
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the dealership. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your DMS systems knowledge, especially Kerridge. We want you to show off your skills and confidence when discussing how you can enhance customer satisfaction and upsell services.
✨Tip Number 3
Practice your upselling techniques! Think of ways you can suggest additional services that genuinely benefit customers. Role-playing with a friend can help you nail this part of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor - Upsell & Customer Care (Mon-Fri, Redcar)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially your proficiency with DMS systems like Kerridge. We want to see how your skills match the role, so don’t be shy about showcasing your upselling successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Customer Service Skills: In your application, highlight specific examples of how you've ensured customer satisfaction in previous roles. We’re looking for someone who can connect with customers and make their experience memorable, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Auto Skills UK
✨Know Your Stuff
Make sure you brush up on your knowledge of DMS systems like Kerridge. Being able to discuss your experience with these systems confidently will show the interviewer that you're ready to hit the ground running.
✨Customer Care is Key
Prepare examples of how you've ensured customer satisfaction in previous roles. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Upselling Techniques
Since upselling is a big part of the role, come prepared with strategies you've used in the past. Be ready to discuss how you identify opportunities to upsell and how you approach customers without being pushy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, the dealership's approach to customer care, or how success is measured in the role. It shows you're genuinely interested in the position and the company.